Manager, Shop

Quantix SCS•Chicago, IL

19d

About The Position

The Manager, Shop is responsible for overseeing daily maintenance operations at an assigned shop location, ensuring the safe, efficient, and compliant repair of Class 8 trucks, trailers, and related equipment. This role ensures optimal fleet performance, manages technician workflow, enforces safety protocols, and supports budget and inventory control. The Shop Manager plays a critical role in minimizing downtime and maintaining service readiness through strong team leadership and operational oversight. Summary of Essential Job Functions Fleet Maintenance & Asset Management Manages the repair and preventive maintenance of all trucks, trailers, and shop equipment. Ensures all work complies with DOT, OSHA, EPA, and internal safety regulations. Oversees shop workflow and technician assignments to maximize productivity and minimize downtime. Coordinates with other departments to ensure fleet availability meets operational requirements. Maintains accurate service records and repair documentation using maintenance software. Supports warranty claims, tracks parts usage, and ensures proper tool and equipment upkeep. Team Leadership & Training Supervises a team of diesel technicians and shop support staff, ensuring proper staffing levels. Provides daily guidance, coaching, and technical support to team members. Promotes a safety-first culture through leadership, training, and accountability. Supports onboarding and development of new technicians, ensuring skill growth and performance alignment. Budgeting & Vendor Coordination Manages the shop’s operating budget, including labor, parts, and outsourced services. Coordinates with vendors for parts orders, equipment service, and external repairs. Reviews expenses regularly to identify cost-saving opportunities and improve operational efficiency. Operational Collaboration & Compliance Partners with fleet, dispatch, and operations teams to align maintenance priorities with delivery schedules. Ensures adherence to all local, state, and federal safety standards. Participates in inspections, audits, and reporting as required by internal or external stakeholders. Supports continuous improvement efforts and implements standardized shop procedures. Core Competencies Morality & Integrity Demonstrates professionalism and upholds safety, compliance, and ethical standards. Maintains transparency and fairness in decision-making. Accountability & Ownership Takes full responsibility for shop performance, safety, and service quality. Ensures timely completion of maintenance tasks and tracks performance metrics. Team Management & Collaboration Builds a supportive and effective shop team through leadership and teamwork. Collaborates across departments to meet service and operational goals. Execution Maintains workflow efficiency and delivers high-quality repair outcomes. Prioritizes workload and adapts to dynamic operational needs. Influence Leads by example and sets expectations for technical performance and conduct. Coaches and mentors team members to achieve continuous improvement. Connection & Belonging Creates an inclusive and positive work environment for technicians and support staff. Recognizes contributions and encourages employee engagement and retention. Business Acumen Understands how shop performance impacts broader operational success. Balances cost, quality, and service objectives to meet business goals. Strategic Thinking & Problem Solving Identifies and resolves recurring maintenance issues. Implements solutions that improve shop operations and fleet reliability.

Requirements

5–7 years of experience in diesel maintenance or heavy-duty fleet operations.
Minimum 2 years in a supervisory or lead technician role within a shop environment.
Experience with Class 8 equipment and preventive maintenance systems.
Strong knowledge of mechanical, electrical, and hydraulic systems.
Proficient in maintenance management software
Working knowledge of DOT, OSHA, and EPA regulations.
Strong organizational, communication, and leadership skills.
Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

Manages the repair and preventive maintenance of all trucks, trailers, and shop equipment.
Ensures all work complies with DOT, OSHA, EPA, and internal safety regulations.
Oversees shop workflow and technician assignments to maximize productivity and minimize downtime.
Coordinates with other departments to ensure fleet availability meets operational requirements.
Maintains accurate service records and repair documentation using maintenance software.
Supports warranty claims, tracks parts usage, and ensures proper tool and equipment upkeep.
Supervises a team of diesel technicians and shop support staff, ensuring proper staffing levels.
Provides daily guidance, coaching, and technical support to team members.
Promotes a safety-first culture through leadership, training, and accountability.
Supports onboarding and development of new technicians, ensuring skill growth and performance alignment.
Manages the shop’s operating budget, including labor, parts, and outsourced services.
Coordinates with vendors for parts orders, equipment service, and external repairs.
Reviews expenses regularly to identify cost-saving opportunities and improve operational efficiency.
Partners with fleet, dispatch, and operations teams to align maintenance priorities with delivery schedules.
Ensures adherence to all local, state, and federal safety standards.
Participates in inspections, audits, and reporting as required by internal or external stakeholders.
Supports continuous improvement efforts and implements standardized shop procedures.