Manager - ServiceNow

KPMG•Montreal, QC

74d

About The Position

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. As a ServiceNow Global Elite Partner, we have a strong, established, and experienced ServiceNow team covering the whole platform. We have tremendous momentum in our SecOps and Risk practice on ServiceNow where take advantage of our extensive experience to applying best practices and accelerators while leveraging our domain expertise. We have immediate requirements to support our growth and clients’ needs. We help clients simplify and automate threat and vulnerability management and response while reducing risks, leveraging the strength of the ServiceNow platform. More specifically, we implement the following SecOps solutions in our client’s environment: Security Incident Response (SIR) : prioritize and respond quickly to security threats using workflows and automation Vulnerability Response (VR): respond efficiently and prioritize vulnerabilities based on business impact Security Posture Control (SPC): understand which assets are protected and which are at risk Threat Intelligence Security Center (TISC): Gain a comprehensive platform to bolster cybersecurity posture through advanced threat intel

Requirements

Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college or university
4+ years of experience in ServiceNow. Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement
Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
Strong attention to detail, superior communication skills in English and French, both written and verbal, including the ability to communicate with client stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables in both languages is mandatory
Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)

Nice To Haves

Experience with ServiceNow SecOps modules.
Proficiency in JavaScript, GlideScript, and other relevant scripting languages.
Understanding of security incident management, vulnerability management, and threat intelligence.
Familiarity with security tools such as SIEM, IDS/IPS, and vulnerability scanners.
Experience in integrating security tools with ServiceNow.
ServiceNow Certified System Administrator or Certified Implementation Specialist, or other advanced certifications are considered strong assets
The selected candidate must demonstrate excellent communication and presentation skills, with the ability to explain and simplify complex technical concepts for a diverse range of stakeholders. They must be able to do so in both English and French, as part of our clientele is located in English-speaking regions of Canada, such as Ontario.

Responsibilities

Supporting client pursuits business development efforts including preparing proposals and leading presentations to senior executives.
Building long-term business relationships with client personnel.
Taking accountability for client deliverables by leading engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value.
Building your technical and analytical expertise by delivering high quality results on time and proactively identifying and resolving project issues.
Working with senior KPMG leaders to understand, enhance and integrate service offerings across the Operations.
Designing and delivering consulting and technical methodologies around the ServiceNow platform.
Active participation and sometimes lead workshops to assess current state processes and tools, defining ServiceNow requirements and developing and configuring the ServiceNow platform.
Supporting the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations (when required), and performing quality assurance testing and user acceptance testing.
Providing expert-level support and technical mentoring, assisting customers with proof-of-concept activities, and leading practice build efforts to include development of practice intellectual property (IP)
Develop and Implement SecOps Solutions
Integrate Security Tools
Workflow Automation
Custom Script Development
Security Incident Management
Vulnerability Management
Threat Intelligence Integration
Compliance and Audit Support
Platform Maintenance and Upgrades
User Training and Support
Collaboration with Security Teams
Data Management and Reporting
Continuous Improvement
Compliance with Security Standards