Manager, ServiceNow Solutions

Raymond James•Southfield, FL

4d•Hybrid

About The Position

The Manager, ServiceNow Solutions is responsible for leading a team of ServiceNow Business Analysts and Developers that support both Run-the-Business (RTB) operations and the delivery of enhancements and strategic initiatives across the ServiceNow platform. Reporting to the Director, ServiceNow, this role provides people leadership, delivery oversight, resource management, and operational governance for a team aligned to the ServiceNow demand pipeline. The Manager, ServiceNow Solutions is accountable for ensuring the successful execution of platform enhancements, managing team capacity and priorities, fostering a high-performing culture, and maintaining strong partnerships with business stakeholders, architecture, engineering, and platform leadership teams. This role serves as the primary leader for the Solutions organization, balancing day-to-day operational support with longer-term strategic delivery while driving accountability, transparency, and continuous improvement across the team.

Requirements

7+ years of experience in technology delivery, business analysis, application development, or platform solutions
3+ years of experience leading technical, analyst, or delivery-focused teams
Experience managing operational support and project-based delivery within Agile environments
Strong leadership, communication, stakeholder management, and organizational skills
Demonstrated ability to balance multiple priorities and drive execution across complex initiatives
Experience with resource planning, workload management, and delivery oversight
High School (HS) (Required)
General Experience - 3 to 6 years

Nice To Haves

Experience with the ServiceNow platform and ServiceNow application delivery
Knowledge of Agile, Scrum, Kanban, and Software Development Life Cycle (SDLC) methodologies
Experience supporting enterprise platforms and large-scale technology initiatives
ServiceNow, Agile, Scrum, PMP, or related certifications
Experience leading teams through organizational growth, transformation, or delivery model changes

Responsibilities

Lead, coach, mentor, and develop a team of ServiceNow Business Analysts and Developers
Partner with Demand Management and leadership to align incoming work with available team capacity
Serve as a primary point of contact for business stakeholders, process owners, and technology partners.
Guide and oversee business analysis activities including requirements gathering, process evaluation, solution design, and user story development
Drive consistent processes, standards, and ways of working across the Solutions team
Ensure compliance with established ServiceNow governance processes, architecture standards, and SDLC requirements.