Manager, Service Sales PC 118

Miltenyi Biotec•Auburn, CA

9d•Remote

About The Position

Responsible for creating and executing service sales strategies that maximize profitability for the NA MACS Services organization, while managing an effective team to achieve service sales targets across assigned territories. Partners closely with Field Service, Technical Support, Customer Training, and Service Operations leaders to ensure the service sales strategy is integrated with the broader MACS Services customer experience and strategic priorities.

Requirements

Bachelor's degree in a business, marketing, or administration related discipline
A minimum of 5 years’ experience in a remote sales role selling service
3 years’ experience directly supervising a team
Travel to company and customer locations up to 25%
Demonstrated experience using a computer-based management system or database while performing remote sales activities.

Nice To Haves

Experience in a Biotechnology instrumentation, medical instrumentation, or Scientific instrumentation related industry is desired.

Responsibilities

Develop, implement, and monitor the service sales strategy for the organization, key accounts, and assigned territories, incorporating market and industry trends to drive sales plan achievement and address emerging risks and opportunities; align strategy and priorities through participation in NA MACS Services staff meetings, governance routines, and business reviews.
Create territory-specific account plans defining service value drivers, objectives, and tactics to enhance profitability, and monitors key accounts to ensure successful outcomes.
Collaborate with Service Marketing and Product Management to identify, develop, and price new service offerings that meet customer needs and support revenue growth.
Partner with Field Service, Technical Support, Customer Training, and Service Operations to identify service sales opportunities arising from service visits, support cases, and training engagements, and to ensure contract terms, pricing, and renewal timelines align with operational capacity and delivery commitments.
Set measurable team and individual performance targets aligned with business, service, and sales goals, and uses the sales management review process to track progress.
Coach and develop direct reports through call observation, feedback, and guidance on sales processes, pipeline management, and identifying business opportunities; complete annual performance evaluations per company guidelines.
Optimize service sales processes and uses data-driven reporting to measure, trend, and communicate opportunities, activities, and results, trends, and forecasts to NA MACS Services business reviews and Long-Range Plan (LRP) processes.
Serve as the first escalation point for service sales-related issues and critical decisions, escalating cross-functional matters to the Sr. Director, MACS Services – North America and collaborating on resolution.
Participate in service sales staff recruiting, including applicant screening and talent selection, and supports new employee onboarding and job-specific training.
Ensure the service sales database and CRM systems are properly maintained and that service sales records, transactions, and data remain accurate and current.
May be required to perform other duties as assigned.