Manager - Service Experience - Brentwood Square Rack

Nordstrom•St. Louis, MO

1d•$48,000 - $77,000•Onsite

About The Position

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. This role involves driving store volume through the support and education of Service Experience initiatives, recruiting, hiring, training, developing, and motivating the team, and supporting the team in educating and assisting employees on tools, processes, and systems to enhance customer experience and increase sales. The manager will also create a business plan for the team to meet service and sales goals and support departmental success through continuous improvements.

Requirements

For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
1+ years of successful retail management experience
The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
Exceptional customer service skills and a passion to inspire others to deliver outstanding service
Dynamic leadership skills and a proven ability to motivate and develop future leaders
A proven track record of using key metrics to identify opportunities and drive business
Effective communication skills
The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
Recruit, hire, train, develop and motivate your team
Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
Create a solid business plan that enables your team to work together to meet service and sales goals
Support the success of your department by driving continuous improvements