Manager, Service Engineering

Mitsubishi Heavy Industries, Ltd.•Orlando, FL

13d•Hybrid

About The Position

The Service Engineering Manager supports the LTSA and Service Operations groups by leading technical engineering services for large-frame turbine, generator, and auxiliary equipment service. The role supports Mitsubishi J, G, and F Frames, W501F, and other OEM equipment as determined by the business. This working manager balances technical evaluations with leadership of engineers, technicians, and interns to improve fleet reliability, availability, maintainability, first-time quality, and long-term cost performance through Engineering Support Requests, Non-Conformance Reports, root cause analysis, corrective actions, and continuous improvement.

Requirements

Minimum Bachelor's degree in Engineering from an accredited college or university.
Knowledge of turbine configuration, design, boundary conditions, temperatures, and materials.
Demonstrated management or team leadership experience in short-term, critical-path development programs.
Ability to read and interpret industry reports, technical journals, specifications, and engineering documentation.
Ability to prepare technical reports, customer correspondence, and presentations for individuals and groups.
Ability to perform the calculations needed to satisfy technical job requirements.
Ability to make sound judgment decisions based on specifications and technical requirements.
Advanced computer skills, including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, email, word processing, and presentation software.
Ability to support field outages and collaborate across international teams and time zones.
Valid automobile driver license required.

Responsibilities

Manage engineers, technicians, and interns supporting LTSA and Service Operations, including timely technical evaluations and disposition of non-conformances.
Maintain field service engineering support coverage throughout the year.
Lead personnel development through regular check-ins, performance reviews, coaching, and technical skill development.
Lead the team tasking and certification program, including initial and recurring training based on first-time quality and on-time delivery performance.
Create and assign work while ensuring high-quality completion by committed dates.
Assume technical responsibility as an Engineering Manager under SOP-OPS-211 for assigned technical activities.
Advocate for company and departmental initiatives and lead productivity and growth efforts.
Evaluate fleet reliability, performance, and cost impacts and clearly communicate business risks and recommendations.
Partner with LTSA Support, Parts Planning, and Configuration Engineering to identify service issues and recommend current part configurations.
Coordinate with Mitsubishi Power factories and engineering organizations in Takasago, Hitachi City, Nagasaki, Yokohama, Savannah, and other locations to implement design improvements and reduce business exposure.
Publish and maintain fleet-risk information supporting parts planning, outage planning, financial planning, and engineering mitigations.
Participate in periodic early-morning or evening calls with Japan and ensure service feedback is communicated through reliability reviews.
Coordinate with project, procurement, manufacturing, transportation, and field service teams to achieve program goals.
Monitor returned service parts and support component design optimization to address fleet issues.
Develop staffing plans that balance long-term internal capability growth with specialized outsourced services.
Provide technical leadership at insurance and lender meetings, user conferences, and industry conferences as needed.
Ensure fleet experience and lessons learned are incorporated into design reviews and communicated to engineering design teams.
Support ISO 9001 audits and compliance activities.
Comply with safety policies, protect confidential information, and maintain the highest standards of honesty and integrity.
Travel up to 20%, including occasional trips lasting two or more weeks.