Manager, Service Design
About The Position
The Manager, Service Design is a strategic leader responsible for orchestrating the end-to-end design of university services to ensure they are seamless, efficient, and human-centered. Operating within the Office of Strategic Transformation and Delivery, this role bridges the gap between high-level institutional strategy and the lived experience of students, faculty, and staff. You will lead a team of practitioners to rethink how the University delivers value, moving away from siloed processes toward integrated service ecosystems. Your goal is to foster a culture of empathy-led design, ensuring that transformation initiatives are not just technically sound but intuitively functional for the people they serve.
Requirements
- Strategic leadership experience.
- Experience in service design.
- Ability to bridge high-level institutional strategy and user experience.
- Experience leading teams.
- Understanding of integrated service ecosystems.
- Commitment to fostering a culture of empathy-led design.
Responsibilities
- Orchestrate the end-to-end design of university services.
- Ensure services are seamless, efficient, and human-centered.
- Lead a team of practitioners to rethink how the University delivers value.
- Foster a culture of empathy-led design.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
