Manager, Service Department Innovation

Home Depot•Atlanta, GA

3d•Onsite

About The Position

This role identifies emerging technology that aligns with the Service Department vision and develops strategies to advance how customers and associates interact with the service experience. Responsibilities include benchmarking industry advancements, piloting new capabilities, and translating insights into roadmap recommendations. The ideal candidate is an innovative, curious self-starter who can align stakeholders across all levels of the organization and help drive the transformation toward flexible, connected experiences.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Strong business, functional and/or store knowledge for their area of responsibility.
Strong operations, retail and/or field experience required.
Ability to partner/communicate well with the field/stores.
High sense of urgency in responding to field needs.
Strong big picture; strategic thinking skills.
Strong quantitative skills such as statistics and data analysis.

Nice To Haves

Cultivates Innovation
Strategic Mindset
Financial Acumen
Business Insight
Leadership and management experience preferred

Responsibilities

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.
Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility.
Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs.
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise.
Assist in collaborating findings from data and making verbal/written recommendations.
Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations.
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).