Manager, Service Delivery

McDonald's Corporation • Chicago, IL

2d • $118,769 - $148,461

About The Position

The Global Process Lead (GPL) for Global Cash Sheet (GCS) owns the end-to-end global design, governance, and continuous improvement of the process that collates sales and operational data and assists in revenue. The role establishes global process standards, ensures data integrity, supports financial controls, and drives operational excellence across markets. It balances global standardization with local market requirements while partnering with Finance, Technology, Functional Solutions, Intelligent Operations, and Process Controls teams to support Finance Modernization initiatives, global deployments, and ongoing process transformation.

Requirements

• Bachelor’s degree in accounting, Finance, or a related field.
• Experience with end-to-end accounting or finance business process design and/or continuous improvement.
• Experience with global ERP implementation projects.
• Exceptional written and verbal communication skills, including the ability to engage with senior leadership.
• Strong analytical, benchmarking, and problem-solving skills.
• Demonstrated ability to influence, drive change, and act with decisiveness and collaboration.
• Ability to quickly absorb complex systems and process knowledge and apply it strategically.

Responsibilities

• Own the end-to-end process strategy, governance, and operating model across global markets for sales collection and operational data.
• Define and maintain global process standards, policies, procedures, and control requirements while accommodating approved market-specific localization needs.
• Lead discovery workshops, process design sessions, and business requirement reviews for Finance Modernization initiatives and future-state process design.
• Serve as business process owner for global sales and cash reporting processes, ensuring consistency, accuracy, and compliance across markets.
• Partner with Functional Solutions, Product, Technology, and Integration teams to define, prioritize, and deploy process enhancements and capabilities.
• Govern global cash sheet validations, exception management, approval workflows, sales adjustments, period close activities, and reporting requirements.
• Lead market deployments, including process design, localization assessments, testing support, cutover readiness, hypercare planning, and stabilization activities.
• Facilitate executive governance forums, stakeholder alignment, risk management, issue resolution, and key decision-making across global workstreams.
• Collaborate with Internal Controls, SOX, Compliance, and Audit teams to maintain a strong control environment and adherence to corporate policies.
• Develop and maintain global process documentation, operating procedures, training materials, and deployment artifacts to support adoption and operational excellence.
• Drive continuous improvement focused on automation, exception reduction, standardization, scalability, and improved user experience.
• Provide leadership and guidance to global, market, and outsourced operational teams to support consistent execution and service delivery.

Benefits

• Sabbatical program
• Tuition assistance
• Flexible work arrangements
• Health insurance, including medical, prescription drug, and mental health coverage
• Dental coverage
• Vision coverage
• Life insurance
• Performance-based bonus eligibility
• Eligibility for stock or other equity grants under the long-term incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager