Manager, Service Delivery

Livingston International•Schaumburg, IL

7d•$71,875 - $111,000•Onsite

About The Position

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Requirements

Experienced in managing high shipment volumes
Extensive knowledge in Customs and regulatory requirements
Strong team leadership and ability to coach and grow team development skills
Strong leadership skills
Client Service orientation.
Ability to make decisions and recommendations within authorized limits prescribed.
Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point
Analytical skills with problem solving ability
6 years of related experience
Team management experience
High School/GED or equivalent
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.

Nice To Haves

Bachelors Degree or equivalent

Responsibilities

Supervise the Service Delivery Team on a day-to-day basis ensuring we are meeting SOP with the client. Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team.
Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
Manage and capture audit results and monitor metrics and measurements against standards. Regularly provide feedback and coaching to employees and where necessary or required to the Client.
Manage staffing decisions: recruitment, hiring, and terminations for the department.
Complete annual performance reviews and make salary recommendations.
Ensure that teams are working within budget from a revenue and cost perspective
Ensure client service meets corporate objectives and is provided on a proactive, timely basis
Support business development efforts, including client visits as required
Client onboarding/orientation
Provide expert advice to both internal and external customers
Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely
Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely
Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients
Actively seek out, develop and implement process improvement opportunities for the business