Manager, Service and Flight Operations

Delaware North • Buffalo, NY

3d • Onsite

About The Position

Delaware North is hiring a Manager of Service & Flight Operations to join our team at our global headquarters in Buffalo, New York. As a Manager of Service and Flight Operations, you will be responsible for supporting the day-to-day planning and execution of corporate flight activities. This role will work closely with flight crews, passengers, vendors, and stakeholders to deliver a safe, seamless and exceptional travel experience. If you are seeking a role that provides career growth and a fast-paced work environment, apply to join our team!

Requirements

• Minimum of 3 years of experience required
• Experience in corporate aviation, executive travel, scheduling, dispatch, customer service, or hospitality
• Experience working in a fast-paced environment requiring strong organizational and communication skills

Nice To Haves

• Associate or bachelor's degree in aviation management, hospitality, business administration, or related field preferred
• Proficiency with Microsoft Office applications and aviation scheduling software preferred

Responsibilities

• Coordinate passenger travel arrangements, including lodging, catering, ground transportation, special accommodations, and other trip-related logistics
• Manage flight schedules, passenger manifests, itineraries, and trip details while maintaining accurate records in scheduling systems
• Serve as the primary point of contact for passengers, executive assistants, and stakeholders by providing travel updates and resolving requests
• Communicate schedule changes, operational updates, and travel information clearly and professionally to crews, passengers, and business partners
• Collaborate with pilots, vendors, FBOs, maintenance providers, caterers, transportation partners, and other service providers to ensure successful trip execution
• Monitor flights and travel activity, identify scheduling conflicts or service issues, and escalate concerns to aviation leadership when necessary
• Maintain strict confidentiality while supporting reporting, recordkeeping, and administrative requirements associated with domestic and international flight operations

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree