System Security Manager

Community Health Systems Professional Services Corporation•Naples, FL

13h•Onsite

About The Position

The Manager, Security is responsible for maintaining a safe environment for patients, visitors, volunteers, staff, and physicians; protecting facility assets; and ensuring a proactive, preventative security presence that enforces applicable rules and physical security requirements. The manager applies and implements the Facilities philosophy, goals, and objectives, and maintains knowledge of security practices, equipment, and training for healthcare facilities, as well as compliance with requirements of relevant jurisdictions. The position assists the Director, Security with day-to-day Security Team operations and leads staffing, training, performance management, budget oversight, policy development, regulatory compliance, and service-quality efforts. It works with department leadership and other managers to support safety, operational efficiency, and patient/customer satisfaction. The role is based in Naples, Florida, with a days schedule and a need for flexibility.

Requirements

Bachelor’s degree in a relevant field, or four or more years of direct experience in lieu of a bachelor’s degree.
Two to four years of experience in a closely related field.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to delegate, work effectively with others, and independently manage tasks while meeting deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Strong organizational and time-management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data-analysis tools.
Valid in-state driver license.
Basic Life Support certification from the American Heart Association, American Red Cross, or American Safety and Health Institute.
Complete CPI Nonviolent Crisis Prevention & Intervention Training within 30 days of hire.
Complete CPI Instructor requirement within six months of hire.
Applicants must be authorized to work in the U.S. for any employer; immigration sponsorship is not available now or in the future.

Nice To Haves

Master’s degree.
Two to four years of previous leadership experience.
Zero to two years of experience working in a healthcare or hospital setting.
IAHSS Certification as a Security Officer or Facility Security Officer Certification.
Alaska applicants: Security Guard License.
Georgia applicants: Completion of an approved 24-hour Basic Security Officer Training program and CPI.
Tennessee applicants: Security Guard License.

Responsibilities

Deploy and monitor security staff patrolling campus buildings and premises, and deploy staff to respond to emergencies or incidents.
Assist the Director, Security with daily Security Team operations, including maintaining timekeeping records.
Work with other managers to ensure Environment of Care management plans are evaluated at least annually and participate in the Environment of Care Committee safety process.
Review security staff incident reports and verify that pertinent information is included.
Participate in developing safety policies and procedures.
Manage daily operations and be accountable for targeted growth, budget, and other short- and long-term financial objectives.
Recruit, select, orient, train, assign, schedule, coach, counsel, and discipline security employees; communicate expectations; review performance and compensation actions; and enforce policies and procedures.
Train staff in de-escalation techniques and assist with training the Security Team in security procedures and techniques.
Communicate security needs and plans to department leadership.
Create a service culture that supports organizational patient/customer satisfaction metrics.
Provide leadership, mentorship, and professional development opportunities for departmental staff.
Schedule employees to use resources effectively and consult with the Director on staffing issues.
Conduct performance evaluations, set goals, and provide performance and development feedback.
Develop and manage the departmental budget, monitor expenditures, and support cost-effective operations while maintaining service quality.
Evaluate and implement technologies to enhance operational efficiency.
Develop and implement departmental policies, procedures, and protocols to improve quality and efficiency.
Ensure compliance with relevant regulatory bodies and participate in audits, inspections, and accreditation processes as applicable.
Follow quality-control practices to ensure accuracy, consistency, and safety.
Collaborate with leadership teams to coordinate and improve service delivery, and stay current on industry advancements, technologies, and regulatory changes.
Work in a staff role when required and fulfill the duties and competencies established for that job.
Perform other duties as assigned; maintain regular and reliable attendance; and comply with policies and standards.