Manager, Security Operations

Lucas Museum of Narrative Art•Los Angeles, CA

17h•Onsite

About The Position

The Manager, Security Operations position is responsible for the day-to-day management of the physical security program at the Lucas Museum of Narrative Art (LMNA or Lucas Museum). The manager will work with the Chief Security Officer to assess security risks at the museum and recommend mitigation strategies. The manager will develop protocols that ensure consistent, quick, and effective responses by the security workforce including contract staff. The manager will develop training that reinforces these protocols and develops the skills necessary for the security workforce to respond to incidents. The manager will work with the Chief Security Officer to ensure that external partnerships with law enforcement and other government and private entities are strong, and that their respective responsibilities are clear. The Manager, Security Operations position will also work with the Chief Security Officer to develop training for both the security workforce and the wider LMNA staff on specific threat awareness, including active shooter response and conflict resolution. Under the direction of the Chief Security Officer, the manager will also collaborate with departmental leaders on the planning and coordination for special events and VIP visits. The Manager, Security Operations will report to the Chief Security Officer.

Requirements

Certified Protection Professional (CPP) Board Certification or equivalent education is mandatory
Minimum ten years of experience in investigations, large facility protection, vulnerability assessments, emergency response, and event security.
Minimum five years of experience leading and developing a security team
Experience in conducting CARVER or similar types of site vulnerability assessments
Strong interpersonal skills
Strong verbal and written communications skills with attention to detail
Strong analytical skill including the ability to research, analyze and present factual investigative findings
Knowledge Microsoft Suite and related technology programs
Identify, assess, and mitigate risks to personnel, facilities, assets, and intellectual property
Work in a fast-paced and rapidly changing environment, with minimal supervision
Lead a large and diverse team
Evaluate sites, facilities and events for potential security deficiencies
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.
Ability to maintain an active and visible presence while providing exceptional guest service.
Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.
Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.
Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.
Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.
Ability to work both indoors and outdoors in varying environmental conditions.
Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.

Nice To Haves

Preferential consideration will be given to those applicants who have served in both a public service and private industry position

Responsibilities

Develop and support the implementation, maintenance, and ongoing review of a comprehensive Site Security Plan and Standard Operating Procedures (SOPs)
Work in partnership with the contract security teams at LMNA to implement effective security coverage and staffing, including day-to-day deployment, post assignments, and adherence to established post orders and LMNA security standards
Conduct audits of the contract security teams to ensure LMNA expectations are being met, document findings, address routine performance issues, and escalate significant deficiencies to Security leadership
Administer established access-control and badging procedures in coordination with People & Culture and other authorized departments, ensuring access levels and permissions are implemented in accordance with authorized approvals and established protocols
Ensure appropriate controls are followed for badge issuance, modification, expiration, collection, reconciliation, and deactivation for employees, contractors, vendors, volunteers, and temporary personnel
Coordinate and monitor site-specific training, post orders, emergency-response procedures, escalation protocols, and recurring training for Security personnel and contract security providers
Partner with the Operations team to aid in the efficient movement of guests in museum spaces
Partner with Visitor Services and other museum departments to develop effective visitor engagement strategies for the museum
Partner with other museum departments and external organizations in planning events that are hosted within the museum, including coordination of security staffing, access control, screening, credentialing, communications, and emergency-response requirements
Partner with the Chief Security Officer, General Counsel, Operations, Human Resources, and Curator staff regarding security protocols; threat management; and internal investigations
Provide direction and guidance to security operations personnel to detect emerging incidents quickly, and determine appropriate responses, including established notification, escalation, and incident-reporting procedures
Coordinate with contract security providers, law enforcement, emergency services, neighboring institutions, and other external partners as directed by Security leadership
Maintain current and accurate SOPs, post orders, staffing plans, incident records, training documentation, access-control records, and other Security operational documentation
Prepare quantitative and qualitative physical security reports for Security Department management and museum executive leadership, including incidents, staffing, contract security performance, operational concerns, trends, and corrective actions
Identify and promptly escalate significant security incidents, policy violations, staffing deficiencies, unresolved vulnerabilities, or other operational risks to the Chief Security Officer and appropriate stakeholders