Manager, Scheduling Operations & Governance
About The Position
SAIT’s Office of the Registrar guides students through every stage of their academic journey, from admission to graduation while serving as stewards of student data and ensuring academic integrity through policy compliance. Join a team dedicated to supporting and empowering current and future students as they work toward their educational and career goals. The Manager, Scheduling Operations and Governance provides strategic and operational leadership for SAIT’s academic scheduling functions within the Office of the Registrar. This role is responsible for overseeing scheduling operations, governance, and continuous improvement initiatives to ensure academic cycles are delivered efficiently, consistently, and with a student-centered focus. Reporting to the Associate Registrar, Systems, Data & Digital Transformation, the Manager leads the Scheduling and Curriculum teams, supporting performance management, workload planning, and operational continuity. The role ensures alignment between scheduling activities, enrolment planning, and institutional priorities. Key responsibilities include stewardship of SAIT’s scheduling ecosystem, managing risks associated with compressed timelines, sustaining governance frameworks, and advancing technology and process improvements. The Manager collaborates closely with Academic Schools, Strategic Enrolment Management, ITS, business analysts, and vendors to deliver sustainable and effective scheduling solutions. The role also supports curriculum-related technology and governance initiatives, contributing to integrated enrolment planning and future-state registration models. Success in this position requires strong leadership, systems thinking, and sound judgment to build high-performing teams, resolve complex issues, and drive consistent, resilient academic operations.
Requirements
- Bachelor's degree in education administration, business administration, information systems, or a related field
- 5-7 years progressive experience within a post secondary registrar, academic operations, or student systems environment
- 5-7 years supervisory experience
- Strong communication skills, with the ability to convey information clearly and effectively
- Excellent time management and organizational skills
- Proven ability to manage multiple and competing priorities in a fast-paced environment
- Experience working with government or regulatory bodies
- Background in scheduling (academic or non-academic), registration, curriculum, and/or academic systems
- Experience operating in complex environments and leading high-performing teams
Nice To Haves
- Project management/coordination experience preferred
- CAPM, PMP, PRINCE2, Prosci, Lean/Lean Six Sigma (yellow or green belt) preferred
Responsibilities
- Provide leadership and oversight of academic and exam scheduling operations, ensuring schedules are accurate, delivered on time, and aligned to registration, funding, and student facing deadlines.
- Coordinate sustainment and governance activities associated with the Scheduling roadmap, including documentation, process interrogation, risk tracking, and change management.
- Partner with Academic Schools, SEM, Records, and Business Analysts to support scheduling readiness, resolve dependencies, and mitigate operational risk across academic cycles.
- Identify systemic issues, timeline constraints, or resourcing pressures and escalate risks with recommended mitigation strategies.
- Support future state scheduling models by ensuring operational requirements are clearly articulated and embedded into roadmap initiatives.
- Participate in cross portfolio and enterprise initiatives requiring scheduling expertise, contributing operational insight and risk assessment.
- Support implementation activities by ensuring roles, timelines, and handoffs are clearly defined and operationally feasible.
- Drive curriculum related roadmap initiatives encompassed within the Integrated Enrolment Planning, Operationalization & Governance initiative (IEPOG)
- In the context of IEPOG, act as a liaison between Curriculum Controls, Scheduling, Business Analysts, and academic stakeholders to support alignment and issue resolution.
- Coordinate review and rebuild activities related to Career and Program Plan (CAPP), working with Business Analysts, ITS, SEM, and academic stakeholders as required.
- Contribute operational input to curriculum modernization initiatives without assuming ownership for academic approvals or policy decisions.
- Manage HR responsibilities, including leave and vacation planning, goal setting, performance feedback, and team building activities.
- Foster a collaborative, accountable, and psychologically safe team culture aligned with OTR and SDDT values.
- Support succession planning, cross training, and resilience during peak academic periods.
Benefits
- Defined Benefit pension through LAPP to help you retire with confidence
- Generous time off to pursue other passions and support your wellbeing
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
- Access to a Health Spending or Taxable Spending Account
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
