Manager Salesforce Effectiveness

Sotera Health • Salt Lake City, UT

3d • Hybrid

About The Position

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. The company is looking for a Salesforce Effectiveness Manager to lead their CRM strategy, optimize commercial processes, and provide analytics and insights for better business decisions. This role involves partnering with Sales, Marketing, Commercial Operations, IT, and Customer Service to ensure the commercial technology ecosystem supports growth, improves customer engagement, and increases operational efficiency. The ideal candidate enjoys solving complex business challenges through technology, analytics, and process improvement.

Requirements

• Bachelor's degree in Business, Information Systems, Marketing, or a related field (preferred).
• 5+ years of experience in Salesforce administration, Sales Operations, Commercial Effectiveness, or CRM management.
• Strong understanding of sales processes, pipeline management, forecasting, and commercial analytics.
• Experience developing dashboards, reports, and business insights using Salesforce and analytics tools.
• Experience partnering with cross-functional stakeholders to drive process improvements.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and training abilities with a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Salesforce Administrator Certification.
• Experience with CRM integrations and sales enablement technologies.
• Experience using Power BI, Tableau, Excel, or other business intelligence platforms.

Responsibilities

• Serve as the primary administrator for Salesforce CRM, managing users, security, workflows, reports, dashboards, and overall system performance.
• Lead CRM governance initiatives to ensure data accuracy, consistency, compliance, and best practices.
• Partner with commercial leadership to improve sales processes, territory management, forecasting, pipeline visibility, and opportunity management.
• Design and deliver dashboards, KPIs, and reports that provide actionable business insights and drive informed decision-making.
• Identify opportunities to increase sales productivity through automation, process optimization, and technology enhancements.
• Collaborate with IT and external partners on CRM enhancements, integrations, upgrades, and system improvements.
• Support commercial initiatives including lead management, customer segmentation, account planning, and sales enablement.
• Deliver user training, documentation, and ongoing support to maximize CRM adoption across the organization.
• Work cross-functionally with Marketing, Finance, Customer Service, and Operations to align CRM capabilities with business objectives.
• Lead continuous improvement initiatives that enhance reporting accuracy, operational efficiency, and customer experience.
• Support data migration, cleansing, deduplication, and integration projects while ensuring high-quality CRM data.

Benefits

• The opportunity to influence sales strategy, improve operational efficiency, and partner with leaders across the organization on high-impact initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager