Manager, Sales Support Operations (Comcast Business)

Comcast • Houston, TX

3d

About The Position

This role leads and elevates Comcast Business service delivery by overseeing supervisors and senior sales support professionals responsible for complex order execution from point of sale through installation. The manager ensures timely, accurate order processing within defined service level agreements while driving continuous improvement in workflows, quality, and customer experience. The position is pivotal in collaboration between Sales and Sales Support teams in a dynamic environment. This leader sets the daily operating rhythm, motivates through clarity and recognition, and addresses challenges directly—driving performance through people, process, and partnership. Success in this role requires leading through leaders, exercising strong independent judgment, and balancing operational rigor with a customer‑first mindset to ensure revenue realization and long‑term customer satisfaction.

Requirements

• 5-7 Years of relevant work experience
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
• Coaching skills
• Customer Experience (CX) skills
• Leadership skills

Nice To Haves

• Dynamic, positive energy to motivate teams
• Comfortable having difficult conversations and addressing performance directly
• Recognizes opportunities for improvement and reinforces success through clear communication and recognition

Responsibilities

• Streamlining service delivery processes for efficient order handling within defined service level agreements
• Working with internal and external customers to ensure a positive installation experience
• Providing insights to enhance the order submission process and service operation efficiency
• Hiring, coaching, and evaluating service delivery personnel based on performance standards
• Monitoring and analyzing key performance data to guide team performance improvements
• Developing team capabilities in customer service and technical product knowledge while motivating performance and recognizing wins
• Advocating for customer needs and addressing challenges directly to inform service delivery enhancements
• Leading by example to foster a customer‑centric, accountable team environment
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager