Manager Sales Rewards & Recognition

Optimum•New York, NY

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! As Manager, Rewards & Recognition you will serve as a critical architect of incentive strategy, driving frontline engagement in the Consumer Sales organization (B2C) across multiple channels, including Contact Centers, Field Sales, Retail Sales, Digital Sales, and the regional Optimum Market Structure. This high-visibility Manager, Rewards & Recognition position reports directly to the Director of Sales Compensation & Incentives. The role requires superior business acumen, executional rigor, and the ability to drive transformational impact within a dynamic, fast-paced Consumer Sales environment.

Requirements

Bachelor’s degree in business, marketing, marketing, or relevant field is required.
5-7 years of experience in Sales Operations and Rewards & Recognition, preferably in telecommunications/cable or a related technology industry.
Deep understanding of the sales process, customer engagement strategies, and sales methodologies to address motivational needs of frontline sellers.
Strong understanding of Excel and digital tools and platforms, including Rewards Platforms, Tableau, CRM systems, and knowledge database platforms.
Superior communication, presentation, and people skills
Exceptional facility with data and Excel; understanding of financial management
Competency with analytical tools and systems
Accountability/Follow-Thru
Highly organized; detail driven
Proactivity; functions independently with urgency
Flexibility and resourcefulness
Consistency
Bridge-builder with leaders and other departments
Creativity; design skills
Self-starter

Responsibilities

Own the end-to-end program management of all incentives initiated and run by Consumer Sales Operations for the B2C organization and oversee incentives run at the channel or sub-channel level.
Drive and manage complex, high-impact incentive programs from inception to completion, ensuring flawless execution.
Demonstrate exceptional Excel and data skills, including the ability to create and update an array of financial reports as well as help supply the Sales Ops Analytics team with sufficient data to drive their Incentive Dashboard.
Manage the relationship with our external Rewards & Recognition vendor, which will require daily touchpoints on platform management, point allocations, gift delivery, and promotional coordination, to name a few responsibilities.
Partner with Sales leaders and other Sales Ops units to influence and shape incentive design, reinforcing a culture of data-driven decision-making.
Present to executive leadership and frontline employees before, during and after the incentive, effectively communicating updates and progress to help achieve communicated sales targets and objectives.
Adopt a purposeful approach to all incentives, implementing advanced tracking mechanisms to quantify the effectiveness of programs and initiatives.
Conduct in-depth post-mortem analysis of incentives to pinpoint operational inefficiencies and drive process improvement for subsequent cycles.
Leverage advanced analytics, compensation structures, and system enhancements, where possible, to maximize incentive results.