Manager - Sales Process Optimization and Controls
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Sales Enablement, Pricing, & Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control. How will you make an impact in this role? The Manager, Sales Process Optimization and Controls will focus on partnering with the U.S. Small and Medium Enterprises (U.S. SME) Sales and Account Development teams. They will be a key thought partner to the U.S. SME Sales Enablement leadership team on cross-channel workstreams, including owning the U.S. SME Rules of Engagement and managing ad hoc requests from multiple stakeholders. The Manager will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness & Governance, Control Management, US SME Sales Enablement Performance & Insights and Signings Governance, Marketing, Product and other supporting teams. The ideal candidate has familiarity with GCS sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!
Requirements
- Undergraduate degree required
- 5+ years of experience in sales enablement, performance planning, consulting, or related fields
- Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives
- Ability to build strong partnerships and work collaboratively with others to meet shared objectives
- Exceptional written and verbal communication skills and comfort presenting at all levels of the organization
- Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes
Nice To Haves
- Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm
- Accountability for self and others to meet all commitments and deliverables in a timely manner
- Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities
- Can win attitude and a desire to learn in a fast-paced environment!
Responsibilities
- Possess a deep understanding of U.S. SME Sales and Account Development team business objectives / priorities and challenges to formulate solutions
- Build strong relationships with US SME Sales Enablement and Sales and Account Development teams to successfully gain consensus and support for strategic projects
- Become an expert on the U.S. SME Rules of Engagement
- Serve as a PMO to lead highly complex, business-critical initiatives from inception to completion and act with an agile approach
- Perform risk management to proactively identify potential problems and mitigate risks to achieving desired objectives
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
