Associate Director, Process Optimization

Lincare•Clearwater, FL

10d

About The Position

This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business. Responsible for executing business process improvement activities designed to drive revenue and margin, operational excellence, and best practice in key aspects of the business improve the real result of key performance indicators

Requirements

minimum of 5-7 years of relevant operational, billing operations within the healthcare industry, Required
change manager
Strong analytical mindset and problem-solving
Excellent attention to detail and investigation
Effective communication and cross-functional collaboration
Organization and leadership to manage a team and projects
Must have good interpersonal communication

Nice To Haves

Bachelor's Degree, Preferred
Strong proficiency in data analysis and reporting tools (e.g. advanced Excel, SQL, Tableau, Power BI), preferred

Responsibilities

Serves as an internal consulting leader to improve profitability and customer experience
Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business
Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company
Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow
Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
Partners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practices
Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols
Works collaboratively with business leaders to lead and develop a continuous improvement culture
Supports and challenges the status-quo in direction setting, prioritization, and delivery of activities
Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
Runs self-directed improvement projects delivering value to the organization