Director of Process Optimization
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Director of Process Optimization, you will help translate AI strategy into tactical execution plans for increased efficiency and better outcomes. You will partner closely with quality, deployment, and product to identify opportunities for value creation, monitor outcomes, and measure performance. You will also lead and manage the optimization team, providing guidance, mentorship, and performance evaluations. To thrive in this role, you must have a background in healthcare revenue cycle management with a deep understanding of metrics reporting. Here’s what you will experience working as a Director of Process Optimization: Understand the operational execution of AI automation, monitoring project roadmaps, and projecting cost savings associated with implementation milestones. Measure outcomes against projections to track value creation of each deployment. Partner with operational leaders to review value creation and align our workforce. Lead and manage the optimization team, providing guidance, mentorship, and performance evaluations. Analyze data from R1D and Phare Flow to understand where there are opportunities for automation and partner with product, deployment, and engineering, to align our product roadmap where we see the greatest potential for value creation. Partner with quality teams to identify breakdowns in workflow (both manual and automated) where we can modify SOPs, Agents, or Tools to deliver better outcomes. Report process-level automation impact and efficiency gains, using data to refine workflows. Partner with process improvement teams to support ground level adoption. Facilitate team-level process training and automation enablement. Must be willing to travel up to 25%
Requirements
- 8+ years of experience in healthcare operations (i.e. revenue cycle management, provider, payer, vendor).
- Experience with Excel, Power BI or similar analytical tools.
- Operating systems, payor portals, and EHRs.
- Presentation skills.
- Back-end experience in operations.
Responsibilities
- Understand the operational execution of AI automation, monitoring project roadmaps, and projecting cost savings associated with implementation milestones.
- Measure outcomes against projections to track value creation of each deployment.
- Partner with operational leaders to review value creation and align our workforce.
- Lead and manage the optimization team, providing guidance, mentorship, and performance evaluations.
- Analyze data from R1D and Phare Flow to understand where there are opportunities for automation and partner with product, deployment, and engineering, to align our product roadmap where we see the greatest potential for value creation.
- Partner with quality teams to identify breakdowns in workflow (both manual and automated) where we can modify SOPs, Agents, or Tools to deliver better outcomes.
- Report process-level automation impact and efficiency gains, using data to refine workflows.
- Partner with process improvement teams to support ground level adoption.
- Facilitate team-level process training and automation enablement.
- Must be willing to travel up to 25%
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
