Business Process Optimization Lead

TEKsystems•Edison, NJ

4d•$60 - $70•Hybrid

About The Position

• Responsible for building out a center of excellence within the >tech_ division to standardize the documentation, analysis and improvement of processes • Understanding of IT processes to drive improvement and standardization across the division • Will work closely with project teams to document current and future state processes. Ability to document and facilitate process improvement. • Facilitate workshops with users through process improvement methodology including current state, analysis, future state and implementation of changes to process. • Works closely with our Organizational Change Management team to ensure future state processes are identified and understanding of process changes to incorporate into the Change Management plans. • Develop process flows, identify inefficiencies, and evaluate areas for improvement. • Data Analytics & Root Cause Analysis – Use data-driven insights to diagnose issues and propose evidence-based solutions. • Process Improvement & Future State Design – Collaborate with cross-functional teams to brainstorm, build, and refine optimized processes. • Software Implementation Support – Ensure processes align with system implementations • Process Training & Change Management – Educate teams on new workflows and best practices to ensure smooth transitions. Works closely with the Organizational Change Management team within BITS to incorporate process improvement and education into the OCM Plans. • Stakeholder Collaboration – Communicate findings, lead discussions, and gain alignment from key business units.

Requirements

Bachelor’s degree in Business, IT or related field required
Must have at least 5-10 years of experience in a business process role, with a thorough understanding of business process methodologies and tools and strong business acumen with ability to analyze business processes across the organization
Experience implementing Process mapping tools such as Visio and business process repository tools such as Nintex Promapp, Signavio or Blueworks
Data analytics, process mapping, and continuous improvement methodologies
Experience implementing large enterprise software and process redesign within digital transformation initiatives
Excellent communication, problem-solving, and stakeholder management skills

Nice To Haves

Lean Six Sigma certification (green belt or higher) or other process certification a plus
Project Management skills and certification a plus
Understanding of Organizational change management and certification a plus
Business acumen and knowledge of IT processes and tools to drive improvement and standardization
Strong group facilitation skills

Responsibilities

building out a center of excellence within the >tech_ division to standardize the documentation, analysis and improvement of processes
Understanding of IT processes to drive improvement and standardization across the division
work closely with project teams to document current and future state processes
document and facilitate process improvement
Facilitate workshops with users through process improvement methodology including current state, analysis, future state and implementation of changes to process
Works closely with our Organizational Change Management team to ensure future state processes are identified and understanding of process changes to incorporate into the Change Management plans
Develop process flows, identify inefficiencies, and evaluate areas for improvement
Data Analytics & Root Cause Analysis – Use data-driven insights to diagnose issues and propose evidence-based solutions
Process Improvement & Future State Design – Collaborate with cross-functional teams to brainstorm, build, and refine optimized processes
Software Implementation Support – Ensure processes align with system implementations
Process Training & Change Management – Educate teams on new workflows and best practices to ensure smooth transitions
Stakeholder Collaboration – Communicate findings, lead discussions, and gain alignment from key business units