Manager Sales Performance

Ashley Furniture Industries•Tampa, FL

2d•Onsite

About The Position

Ashley Furniture Industries is seeking a Manager, Sales Performance to serve as a field-facing business partner focused on improving store execution, sales performance, and adoption of Bedding and Product Protection Programs across our retail footprint. This role offers the opportunity to directly influence sales outcomes and customer experience at scale by coaching field leaders, driving metrics, and turning data into action.

Requirements

Bachelor’s Degree or equivalent work experience – Required
5+ years in retail sales, operations, training, or business development – Required
Management experience – Required
Strong attention to detail
Excellent verbal, written, and interpersonal communication
Ability to work independently and as part of a cross-functional team
Strong analytical and problem-solving skills
Effective time management and organizational skills
Proficient in Microsoft Office Suite; comfortable working with reports and basic data analysis
Ability to handle multiple projects and deadlines in a fast-paced environment
Comfortable working with field leaders, vendor partners, and store teams
Professional, customer-focused demeanor with strong relationship-building skills
Ability to respond professionally to difficult situations with employees, vendors, and customers

Nice To Haves

Bedding or Home Furnishings experience – Preferred
Working knowledge of Continuous Improvement is a plus

Responsibilities

Partner with retail divisions to improve key Bedding & PPP metrics: Attachment rate, Close rate, Average ticket, Overall program adoption (online and in-store).
Help stores understand and execute against performance expectations and benchmarks.
Provide coaching, guidance, and performance support to store and regional leadership teams.
Strengthen execution consistency, accountability, and follow-through across assigned markets.
Track store-level sales indicators and execution trends to identify performance gaps.
Use data to recommend targeted actions and improvement plans.
Conduct frequent field visits and virtual performance reviews to assess execution quality, reinforce priorities, and align store-level action plans with business objectives.
Support training reinforcement for sales processes and program expectations.
Partner with Training and Operations to ensure key messages are reinforced and tools/routines support front-line execution.
Identify and document best practices and share them across divisions to accelerate performance.
Help implement new sales processes, growth programs, field tools, and performance initiatives.
Serve as a bridge between corporate teams and field leadership, escalating barriers and providing field feedback with clear recommendations.