Manager, Sales Operations – Sales Compliance & Ethics

ADP•Chicago, IL

5d•Hybrid

About The Position

The Manager, Sales Operations – Sales Compliance & Ethics will support the operational execution of ADP's Sales Compliance & Ethics program through analysis, stakeholder partnership, and program governance activities. The role is responsible for evaluating complex compliance and communication preference escalations, assessing business process and control effectiveness, identifying opportunities for continuous improvement, and helping ensure communication preference requirements are accurately reflected across sales processes and enabling technologies. Working across Sales, Commercial Operations, Legal, Privacy, and supporting functions, this individual will leverage data, systems, and business insight to provide objective findings, identify trends, and help strengthen the effectiveness of compliance-related controls and processes.

Requirements

8+ years of experience in Sales Operations, Business Operations, Compliance Operations, Internal Audit, Risk Management, Program Management, or related field.
Demonstrated ability to independently analyze complex business issues, identify root causes, and develop practical recommendations to improve business processes, controls, or operational effectiveness.
Proven ability to influence stakeholders and drive outcomes across a matrixed organization without direct authority.
Strong analytical, problem-solving, communication, and presentation skills, with the ability to clearly communicate findings and recommendations to leadership and key stakeholders.
Experience delivering training, presentations, or enablement programs to employees and leadership audiences
Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
Experience leveraging emerging technologies to improve efficiencies and scale impact.
Demonstrated ability to work independently, exercise sound judgment, and manage sensitive information with professionalism and discretion.

Nice To Haves

A college degree is nice to have but not required.
Experience supporting compliance, ethics, governance, privacy, risk management, or internal audit programs.
Experience supporting sales organizations, commercial operations, or other customer-facing business functions.
Working knowledge of TCPA, CAN-SPAM, CASL, or similar customer communication regulations
Experience with Salesforce and related sales, marketing, or customer communication platforms.
Experience analyzing trends and translating findings into process improvements, control enhancements, or operational recommendations.
Knowledge of the Human Capital Management industry or related B2B sales environments.
The ideal candidate demonstrates exceptional attention to detail and the ability to consistently deliver high-quality results in a fast-paced, high-pressure environment.

Responsibilities

Support the execution and ongoing enhancement of ADP's Sales Compliance & Ethics program, with a focus on communication preference governance, regulatory alignment, and operational effectiveness.
Conduct fact-based reviews of escalation events involving customer communication preferences and related regulatory requirements, leveraging CRM, sales engagement, marketing, and other business systems to understand the sequence of events and contributing factors.
Perform root cause analyses to identify process gaps, data issues, control breakdowns, training opportunities, or other factors impacting Sales compliance program effectiveness.
Partner with Sales associates, Sales leadership, Commercial Operations, Legal, Privacy, and other stakeholders to gather information, validate findings, and establish a complete understanding of business events and outcomes.
Prepare clear, accurate, and objective summaries of findings and recommendations for leadership, compliance partners, and other key stakeholders.
Identify recurring themes, emerging risks, and opportunities for process improvement and coordinate with business partners to support remediation efforts.
Deliver Sales Compliance & Ethics training and awareness programs to sales associates and leaders, reinforcing ADP standards, regulatory requirements, and ethical selling expectations.
Support the maintenance and improvement of program documentation, governance processes, reporting frameworks, and operating procedures.
Partner with reporting and analytics resources to develop trend analyses, management reporting, and actionable insights that improve control effectiveness and reduce operational risk.
Contribute to projects related to Sales Compliance & Ethics, including business process improvement initiatives, technology enhancements, governance activities, and regulatory readiness efforts.