Manager, Sales Excellence

LanguageLine Solutions

1d•Remote

About The Position

The Manager, Sales Excellence, is responsible for designing, governing, and continuously improving how LanguageLine sells. This role goes beyond traditional sales training to own sales motion design, ensuring that sales methodology, messaging, content, and seller behavior are tightly aligned and consistently executed across the buyer journey. This leader will translate sales strategy and methodology into clear narratives, official sales collateral, presentations, talk tracks, and training experiences that enable sellers and client-facing teams to execute effectively in complex, high-stakes customer environments. The role manages two direct reports and works in close partnership with Sales, Marketing, Sales Operations, and Client Success to drive measurable improvements in seller effectiveness and revenue outcomes.

Requirements

Demonstrated experience designing, deploying, or governing sales manager coaching frameworks
Proven ability to develop sales managers as effective coaches, not just individual contributors
Comfort serving as a trusted advisor to sales leadership on coaching effectiveness and seller performance
Bachelor’s degree
10+ years of experience in sales, sales leadership, sales enablement, or related commercial roles
Proven experience translating sales methodology into real-world seller execution
Experience owning or governing sales training, messaging, and content
Strong executive presence and ability to influence senior sales leaders
Demonstrated success managing people and developing talent
Deep understanding of adult learning principles and curriculum design
Experience working with LMS platforms and sales enablement technologies
Candidates must be authorized to work in the US without the need for visa sponsorship.

Nice To Haves

Sales methodology certification (e.g., Kinetics, or similar)
Experience in complex, enterprise, or regulated selling environments
Familiarity with Synthesia or similar digital learning/content-authoring platforms
Background working closely with Marketing and Sales Operations

Responsibilities

Own the design and execution of LanguageLine’s sales motion, translating sales methodology into practical seller behaviors, talk tracks, and presentations
Ensure alignment between training, sales collateral, presentations, and manager coaching
Define and govern what is considered “official” sales content and messaging
Establish clear standards for sales narratives across stages, segments, and solutions
Lead the strategy, development, and execution of sales and client-facing training programs, including onboarding and continuous learning
Own the sales manager coaching methodology and ensure it is consistently applied across the sales organization
Serve as the “coach of the coaches,” enabling sales managers to effectively coach sellers using the established methodology available within the LanguageLine learning management system (Kinetics)
Translate coaching methodology into practical tools, frameworks, and reinforcement routines for managers
Ensure training and coaching content reflects real-world selling scenarios and reinforces the sales methodology
Continuously assess seller and manager performance to identify skill, knowledge, or execution gaps
Design reinforcement strategies in partnership with sales leaders
Own and optimize the learning management system (Kinetics) and digital enablement tools
Oversee the design and build of product knowledge training modules within Synthesia
Ensure learning experiences are engaging, effective, and scalable
Partner closely with Sales leadership, Marketing, Sales Operations, and Client Success
Influence without direct authority to drive alignment and adoption
Support LanguageLine’s Quality Management System (QMS) and continuous improvement efforts
Define and track metrics that demonstrate enablement impact on revenue outcomes (e.g., adoption, deal progression, effectiveness by sales motion)
Use data and feedback to continuously refine enablement strategies