Operational Excellence Manager

Zeus Fire and Security•Paoli, PA

About The Position

Zeus Fire and Security represents the holding company for a new Access Holdings platform investment within the Fire Protection & Security sector. Zeus was established to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines in high quality end markets. Zeus addresses customers’ commercial and residential fire protection and security needs through a broad array of services from mission critical fire system installation, testing and inspection to physical security system installation and video monitoring. Zeus was established with the singular purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members. Role Overview The Operational Excellence Manager – Training & Fleet is responsible for leading two core areas: Training Management and Fleet Operations across all Hub locations. This role owns the development, execution, and continuous improvement of training programs, while also establishing fleet safety standards, performance metrics, and operational consistency. In the near term, the primary focus will be leading ERP deployment training to ensure successful adoption across the organization. Over time, this role will expand training efforts to support broader operational needs, including safety, fleet, and technician development. This individual will serve as the primary owner of training and fleet outcomes, while collaborating with other Operational Excellence Managers on broader initiatives. Role Clarity & Operating Model Primary Ownership (Accountable for Outcomes) ERP training deployment and long-term training program development Operational, safety, and technician training standards Fleet safety metrics, policies, and standardization Fleet-related communication and coordination across Hubs Shared / Collaborative Responsibilities System implementations and adoption support Operational process improvement initiatives Acquisition integration support Change management across Hubs Operating Principle For cross-functional initiatives, ownership is determined by the primary area of impact. This role will lead initiatives related to training and fleet, while supporting other Operational Excellence Managers in adjacent areas.

Requirements

Bachelor’s degree in business, Operations, Information Technology, or a related field preferred.
7–10+ years of experience in operations, training, fleet management, or related roles.
Experience leading training programs, system implementations, or ERP deployments strongly preferred.
Working knowledge of fleet operations, driver safety programs, and compliance requirements.
Strong ability to develop training content and deliver it effectively to both technical and non- technical audiences.
Proven ability to work cross-functionally and influence teams across multiple locations.
Strong organizational and project management skills with the ability to manage multiple priorities.
Analytical mindset with the ability to interpret data and drive improvements.
Excellent communication skills, both written and verbal.

Nice To Haves

Experience in the fire and security or a related service-based industry is a plus.

Responsibilities

Lead training efforts for ERP deployment, ensuring all stakeholders are effectively onboarded and capable of using new systems.
Develop and execute structured training programs for operations, safety, fleet, and field technicians over time.
Partner with leadership, IT, and operations teams to align training with business objectives and system capabilities.
Create scalable training materials, documentation, and processes to support continued growth and future acquisitions.
Evaluate training effectiveness and continuously improve programs based on feedback and performance metrics.
Support change management efforts to drive adoption and consistency across Hubs.
Establish and implement driver safety metrics to monitor performance and reduce risk across the fleet.
Develop and enforce fleet standards and policies, ensuring consistency across all Hub locations.
Serve as the primary point of contact for fleet-related matters for all Hubs.
Partner with operations leadership to improve fleet utilization, safety compliance, and overall efficiency.
Track and analyze fleet performance data, identifying trends and opportunities for improvement.
Support initiatives related to vehicle safety, maintenance standards, and regulatory compliance.
Collaborate with operations, IT, and leadership teams to ensure alignment between training, systems, and field execution.
Support ongoing operational excellence initiatives by reinforcing standardized processes through training and fleet discipline.
Act as a key resource for Hubs during periods of change, integration, or process improvement.