Manager-Sales Direct Acquisition
About The Position
Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: • Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively. • Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. • Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses. • Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. • Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships. Job Contribution: Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. Leads the team to manage small, less complex sales with a smaller quota or territory. Handles process-driven assignments with moderate oversight. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Supervisor: Yes
Requirements
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related sales experience.
Responsibilities
- Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
- Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
- Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
- Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
- Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
- Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies.
- Leads the team to manage small, less complex sales with a smaller quota or territory.
- Handles process-driven assignments with moderate oversight.
- Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
