Manager-Sales Development

TDS Telecom

7d•Remote

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As the Manager-Sales Development you'll provides strategic leadership to the Sales Coach team, ensuring coaches are equipped to develop high performing advisors and deliver a consistent, customer focused sales experience. A key responsibility of this role is developing, refining, and enforcing the contact center’s sales and retention strategies—establishing clear standards for coaching quality, ethical behaviors, and customer engagement expectations across all Consumer lines of business and product segments. This position collaborates with leadership from various departments. This role facilitates cross functional meetings. It partners closely with our business process outsource (BPO) teams to ensure alignment of their coaching strategies and quality of coaching. This position oversees roles that run sales incentives and contests. This role has a direct influence on sales performance, including revenue and retention success, by driving coaching excellence, reinforcing sales behaviors aligned with company strategy, and partnering with operational leaders to support advisor success. This position has the ability to work remotely in any of the 40+ states in which TDS operates.

Requirements

Bachelor’s degree or higher OR 4+ years of professional work experience
5+ years’ of telecommunications experience
3+ years’ of contact center sales team development, supervision, or coaching with set goals to achieve
Must be able to travel internationally a minimum of 10% annually.

Nice To Haves

Mastery of the sales process and track record of developing others in sales effectiveness.
Experience with competitive phone/internet service sales and proven success as measured in line acquisition, customer retention and revenue growth.
Outgoing, very energetic personality, with superior interpersonal skills.
Competitive orientation and the ability to think strategically with drive to help others do the same.
Excellent verbal, written communications and presentation skills including the ability to present and explain complex issues in a clear and thorough manner as evidenced in personal interviews and via phone/video.
Ability to clearly and effectively set and attain goals as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
Capable of working independently or interdependently depending on the circumstances and collaborating cross-functionally.
Ability to analyze data, identify problems, consult with others, solicit input, weigh the facts, make decisions and effectively implement the decision.

Responsibilities

Assists in the development and execution of sales and retention strategies for leaders and coaches. Inspires improvement of overall sales culture, sales results, and sales referrals from other teams. Assists in the development and maintenance of sales compensation incentive programs that enable teams to meet revenue and unit goals. Evaluate data analysis and trending performance.
Provides direction and coaching to direct reports. Care for personnel matters including performance management, Management Operating System and aspects of hiring and onboarding any new personnel.
Partners with cross-functional teams to ensure ongoing product sales and retention is provided to advisors regularly, and that training content is kept updated with new selling/retention strategies, product updates, troubleshooting techniques, etc. Identify best practice sales/retention techniques for delighting customers and increasing revenue. Ensure maximization of effectiveness for supporting our front-line customer facing advisors.
Reviews strategic data, sales trends, and marketing information with cross-functional teams and maintains accurate validation of product promotions and direct marketing materials within contact center staffing models and advisor resources. It leads efforts to maintain advisor awareness of competitive offerings and ensures product features, benefits, promotions, advertisements, and revenue impacts are clearly defined and communicated during the selling process.
Assist in the facilitation of sales meetings with internal and cross-functional teams.