Manager - Ryan White Case Management

Legacy Community Health•Houston, TX

1d•Hybrid

About The Position

Are you passionate about making a difference in the lives of those living with HIV? At Legacy Community Health, we believe in a world where everyone can access the care and support they need. As our Ryan White Medical Case Manager, you will play a vital role in providing comprehensive psychosocial services to HIV+ patients referred by Legacy providers. Your work will not only enhance the lives of individuals but also strengthen our community. In this meaningful role, you'll be responsible for a range of essential services that foster health and well-being: Providing compassionate case management and advocacy, Linking patients to necessary care and support services, Supporting adherence to medication and medical visits, Offering psychological and social support to those in need. Come and be part of a team that values collaboration, growth, and a shared mission to provide quality healthcare.

Requirements

High School diploma or equivalent required.
One year of case management experience with people living with HIV and/or persons with a history of mental illness, homelessness, or chemical dependence is required.
All licensed professionals must maintain their professional licenses as defined by their respective Texas licensing/examining boards.
Excellent communication skills and customer service skills.
Working knowledge of community resources and treatment issues related to HIV.
Ability to manage multiple deadlines and prioritize.
Demonstrated competency with an EHRS system.
Ability to multitask in a fast-paced environment.
Above average organizational skills.
Strong typing and computer skills.

Nice To Haves

A degree in health, human, or education services is strongly preferred.
Bilingual (English/Spanish) preferred.

Responsibilities

Identify and screen HIV+ individuals referred by Legacy providers with social service needs.
Provide information, referrals, and assistance with linkage to medical, psychosocial, and basic needs services.
Advocate on behalf of clients to reduce service gaps and barriers.
Assist patients who have disengaged from care in reconnecting with medical services.
Comply with care standards, including DSHS Texas HIV Management Standards.
Complete Comprehensive Assessments and Individualized Care Plans according to program standards.
Maintain documentation and paperwork as required for program compliance.
Participate in training and community meetings as necessary.
Monitor the quality of services through regular evaluations with peers and supervisors.
Document services provided in EHRS client records within 72 hours.
Engage in Legacy's Performance Improvement and Quality Assurance Program.
Respect and uphold the dignity of all patients, families, visitors, and team members.
Collaborate effectively and foster positive working relationships within our team.
Travel between locations as needed to fulfill responsibilities.