Manager, Routing Strategy & Analytics

National Debt Relief, LLC.•,

1d•$115,000 - $120,000•Remote

About The Position

National Debt Relief is seeking a Routing Strategy & Analytics Manager to join our Routing Analytics & Revenue Analytics Strategy team. This team evaluates lead quality and develops and executes strategies that optimally balance performance with cost. The Routing Strategy Manager will own intra-day performance monitoring, drive long-term roadmap development, and partner cross-functionally to deliver results. This is a fast-paced, dynamic environment that rewards curiosity, autonomy, and the confidence to challenge norms. Non-traditional hours including evenings and weekends are required on occasion.

Requirements

Bachelor's degree in Business, Analytics, Operations, or a related field required.
2-3 years of experience in analytics, strategy, or operations.
Analytical mindset — comfortable with dashboards, KPI reporting, and ad hoc analysis.
Proven ability to operate both collaboratively and autonomously.
Comfortable managing ambiguity and willing to question existing processes and decisions.
Computer competency and ability to work with a computer.
Prioritize multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Punctuality expected, ready to report to work on a consistent basis.
Attain and maintain high performance expectations on a monthly basis.
Work in a fast-paced, high-volume setting.
Use and navigate multiple computer systems with exceptional multi-tasking skills.
Remain calm and professional during difficult discussions.
Take constructive feedback.

Nice To Haves

Advanced degree: MBA, MS Analytics, MS Finance, or equivalent perferred.
Experience in a sales or call center environment preferred.
Strong communication skills; able to translate data and strategy into executive-level narratives.
Strategic planning and analytical thinking
KPI monitoring and performance analysis
Executive communication and data storytelling
Cross-functional collaboration and influence
Critical thinking and sound decision-making
Process improvement and continuous optimization
Project management and prioritization
Adaptability in dynamic, fast-paced environments

Responsibilities

Monitor intra-day performance across routing channels; identify trends and recommend real-time strategic adjustments.
Develop and maintain a strategic routing roadmap, including initiative prioritization and sequencing.
Build and present business cases to executive leadership to create buy-in on strategic recommendations.
Partner with product, engineering, sales, and analytics to design, deliver, and execute routing strategies.
Interpret performance dashboards, conduct ad hoc analysis, and report on KPIs on a regular cadence.
Evaluate lead quality and contribute to strategies that optimize the balance between performance and cost.
Operate effectively in ambiguous, fast-changing conditions — making sound decisions with incomplete information.
Proactively identify opportunities to improve processes, metrics frameworks, and analytical tooling.