Manager - Room Service - The Cosmopolitan

MGM Resorts International

11d • Onsite

About The Position

As a Room Service Manager at The Cosmopolitan, you will oversee the daily operations of the in-room dining experience, ensuring exceptional service and seamless execution. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Requirements

• College education in a related field, and /or 2+ Years of prior relevant experience in Food and Beverage required
• Work varied shifts, to include weekends and holidays required

Nice To Haves

• Previous experience working in a similar luxury resort setting preferred
• Knowledgeable of Culinary Union Bargaining agreement preferred
• Proficient in Excel preferred

Responsibilities

• Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long term profitability
• Provide leadership and direction in the development, execution and measurement of guest service standards within the division consistent with the company’s core service standards and brand attributes
• Establish a positive rapport with guest and comply with all requests and meet guest expectations to build a positive reputation and return business
• Work closely with the Executive Chef; ensure the guests special culinary requests are met
• Respond to unusual events or circumstances requiring high-level management attention and inform the VP and Executive Director of Food and Beverage of situations requiring his/her attention

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree