Manager Robot Services - PM
About The Position
1X is building humanoid robots designed to work in homes, handling chores and tasks to give people their time back. This requires solving robotics, AI, and manufacturing simultaneously at scale, with a focus on safety for family environments. The company has been developing these robots since 2014 and is now transitioning from solving hard problems to the hard work of scaling and shipping their flagship product, NEO. NEO is a home robot designed to move, learn, and operate alongside people in the real world. The company is looking for individuals inspired by this mission who want to see their work reach the world and genuinely change how humans spend their time by creating abundance safely. The Maintenance & Repair Operations team is crucial for ensuring robotic systems operate reliably as the company scales from prototype development to higher-volume deployment. This team bridges engineering, manufacturing, quality, and field operations, creating feedback loops for product improvement and playing a direct role in enhancing robot reliability, operational readiness, and scalability throughout the system lifecycle.
Requirements
- 4–6+ years of experience in electromechanical repair, maintenance, sustaining engineering, or related technical operations environments
- Proven experience leading technical teams in manufacturing, robotics, automotive, aerospace, or other high-reliability industries
- Strong experience troubleshooting and repairing complex hardware systems
- Ability to operate effectively in ambiguous, rapidly evolving startup environments
- Bachelor’s degree in a technical discipline preferred, but not required
Nice To Haves
- Experience supporting robotics, autonomous systems, EV platforms, or aviation systems
- Background in depot operations or medium-to-high volume repair environments
- Familiarity with reliability engineering concepts, failure analysis, and structured root cause methodologies
- Experience working within traceability-driven or safety-critical operational environments
- Exposure to scaling repair or refurbishment operations from prototype to production volume
Responsibilities
- Build and lead a high-performing PM shift repair and maintenance operation supporting robotic system reliability at scale
- Establish scalable workflows for diagnostics, repair, validation, failure tracking, and return-to-service processes
- Drive measurable improvements in repair turnaround time, repeat failure reduction, and operational throughput
- Partner cross-functionally with Engineering, Manufacturing, and Quality teams to improve product reliability and serviceability
- Develop and mentor a growing team of repair technicians and diagnostic/service engineers across both hourly and salaried functions
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off, company holidays, and parental leave
- 401(k) plan with company match (100% on the first 3% of contributions, 50% on the next 2%)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options
- Commuter benefits (transit and parking)
- Short-term and long-term disability, and life insurance
- Employee Assistance Program (EAP) for mental health, financial, and personal support
- Onsite snacks and catered lunches
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
