Manager, Road Operations

Town of Milton•Milton, ON

2d•Onsite

About The Position

The Community Services Department is accepting applications for Manager, Road Operations. Reporting to the Director, Facilities, Operations & Environment, this position manages the Road Operations division’s maintenance operations, asset management and contracted services. This position is accountable for work standards, quality control, planning, supervision and inspection of daily activities. Responsibilities include budget and business planning, delivering quality customer service to staff and residents in the community.

Requirements

Post-secondary college diploma in Civil Engineering Technology, Infrastructure Construction and Maintenance and /or related field or an equivalent combination of education, training and experience.
5 years progressive supervisory experience in municipal public works and/or road maintenance environment including Winter Maintenance in a unionized environment.
5 years’ experience and working knowledge of Minimum Maintenance Standards (MMS) and winter road, sidewalk, recreational trail/pathway maintenance
Possess a thorough knowledge of Ontario Traffic Manuals
Certified Roads Supervisor (Senior Level preferred)
Strong knowledge and understanding of Minimum Maintenance standards and highway traffic act
Strong knowledge of Occupational Health and Safety Act
In depth knowledge of the operation of related equipment
Proven ability to effectively manage a team with strong labour relations skills and experience, working within a unionized environment.
Sound analytical, decision making, problem solving and leadership skills
Excellent verbal and written communication skills, effective listening skills, and strong public relations, customer service and public speaking skills.
Proficient knowledge in project management and budget administration
Proficient in Windows based software
A valid Ontario Driver’s License Class “G” with a satisfactory driving record

Nice To Haves

Post-secondary degree in Civil Engineering Technology, Infrastructure Construction and Maintenance and /or related field or equivalent
Training through Ontario Good Roads Association & Association of Ontario Road Supervisors
7 years progressive supervisory experience in municipal public works and/or road maintenance environment including winter maintenance road operations
Experience with all municipal, provincial & federal legislation
Experience with Occupational Health and Safety Act
Certified Roads Superintendent (Senior Level preferred)

Responsibilities

Assigns work and manages operation to ensure the Road Operations team meets the expectations of the community and corporation.
Accountable for the daily maintenance programs, including managing work standards, short- and long-term maintenance planning, including supervision and inspection activities.
Manages direct reports through effective coaching, goal setting, performance management, training and professional development.
Manages and supports employee and labour relations matters, including the fair and consistent interpretation of the collective agreement.
Maintains and regularly reviews policies and procedures to promote consistent and efficient daily operations, ensuring that all maintenance activities are conducted safely and comply with relevant regulations and legislation.
Oversee and manage business processes to maintain assets on schedule and within budget aligned and consistent with corporate objectives.
Consults with internal / external stakeholders to assess and manage service delivery standards.
Responsible for organizing resources, planning for and adapting to change to ensure quality service to users.
Investigate, resolve and respond directly to customer complaints and concerns, ensuring they are timely and professional.
Identifies areas for improvement and contributes to the development and implementation of solutions that enhance cost efficiencies while maintaining high levels of customer service.
Maintain systems and procedures for preventative maintenance, equipment care, and asset management, housekeeping and quality assurance.
Provide guidance, advice, counselling as required to resolve escalated customer concerns through effective investigation, mediation and conflict resolution.
Assists in the planning and development of the annual operating budget for Road Operations; monitors, controls and reports on the operating budget to ensure that budget targets and service objectives are being met.
Assists in developing and preparing staffing requirements, plans and forecasts considering service levels, growth and programming, including schedules for different seasons to align with operational needs.