Manager, RHC Services

Lincare•Clearwater, FL

12d

About The Position

This employee provides advice, service, and guidance to a group of Healthcare Specialists. The role ensures Healthcare Specialists are trained on equipment setup policies and protocols, clinical services as defined by accrediting bodies, and Company documentation standards. Equipment may include highly technical equipment such as ventilators, monitors, and CPAP/Bi-level units. The position ensures employee compliance with Lincare policies, procedures, protocols, and accreditation standards. It also makes certain that patient education is an intricate part of the patient care activity and is performed in accordance with patient needs and Lincare's policy. The role ensures that complete and professional patient assessments are performed in accordance with Lincare's policies and procedures and pursuant to prescriber instructions. The Manager maintains current knowledge of respiratory homecare techniques and relevant respiratory therapy concepts. They represent Lincare through professional personal appearance, patient care activities, and content of written reports. The position ensures the maintenance of patient records in a complete and organized manner and in compliance with accreditation standards. The Manager maintains department expenses within limits as determined by supervisor and participates in additional activities as requested by management. They participate in trade shows, exhibits, advertising campaigns, and education of referral sources. The role maintains knowledge of the respiratory market and assists with technical support for staff, providing updated information to supervisor in a timely manner. The Manager ensures compliance with federal, state, and local regulations (i.e. DOT, OSHA, DEA, EEO) as well as internal Lincare policies and procedures. The role may perform equipment setups as needed in accordance with Lincare policy, but does not act as a replacement for center staff either permanently or on a temporary basis. The Manager maintains ongoing quality improvement programs as directed by Lincare's policies and procedures. They assist with clinical internal investigations related to alleged or perceived improprieties or policy/regulatory violations. The position performs site visits and chart audits in assigned territory, with a target to visit each location twice in a rolling 12-month period. The Manager determines the root cause of identified deficiencies, creates and monitors corrective action plans. They participate in outside inspections by licensing agencies or accrediting bodies in person when feasible or otherwise by phone/video. The role assists the SHCM and NHCM in creating corrective actions when necessary and responding to identified deficiencies. The Manager assists the clinical and compliance departments with investigations and submits monthly reports that include trends identified during site visits. They participate in regional quality improvement meetings.

Requirements

Minimum of five years in home healthcare
Must be a clinician authorized within scope of practice (as established by applicable state law or if none, by the applicable national board)
Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law
In all states, CRTs and RRTs are qualified for this position
Subject to state law/regulation, other clinicians may also be qualified for this position
If applicable, based on the requirements of the state, in addition to a valid state license, current National Board of Respiratory Care Credentials may also be required for CRTs and RRTs
Must be computer literate

Nice To Haves

excellent human relations to interface with prescribers, patients, and employees, to provide advice and direction

Responsibilities

Ensures Healthcare Specialist are trained on equipment setup policies and protocols, clinical services as defined by the accrediting bodies, and Company documentation standards
Ensures employee compliance with Lincare policies, procedures, protocols, and accreditation standards
Makes certain that patient education is an intricate part of the patient care activity and is performed in accordance with the patient needs and Lincare's policy
Ensures that complete and professional patient assessments are performed in accordance with Lincare's policies and procedures and pursuant to prescriber instructions
Maintains current knowledge of respiratory homecare techniques and relevant respiratory therapy concepts
Represents Lincare through professional personal appearance, patient care activities, and content of written reports
Ensures the maintenance of patient records in complete and organized manner and in compliance with accreditation standards
Maintains department expenses within limits as determined by supervisor
Participates in additional activities as requested by management
Participates in trade shows, exhibits, advertising campaigns, and education of referral sources
Maintains knowledge of the respiratory market and assists with technical support for staff
Provides updated information to supervisor in a timely manner
Ensures compliance with federal, state, and local regulations (i.e. DOT, OSHA, DEA, EEO) as well as internal Lincare policies and procedures
May perform equipment setups as needed in accordance with Lincare policy, but does not act as a replacement for center staff either permanently or on a temporary basis
Maintains ongoing quality improvement programs as directed by Lincare's policies and procedures
Assists with clinical internal investigations related to alleged or perceived improprieties or policy/regulatory violations
Performs site visits and chart audits in assigned territory
Determines the root cause of identified deficiencies, creates and monitors corrective action plans
Participates in outside inspections by licensing agencies or accrediting bodies in person when feasible or otherwise by phone/video
Assists the SHCM and NHCM in creating corrective actions when necessary and responding to identified deficiencies
Assists the clinical and compliance departments with investigations
Submits monthly reports that include trends identified during site visits
Participates in regional quality improvement meetings