Manager, Revenue Operations

NICE•Hoboken, NJ

3d•Hybrid

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Manager, Revenue Operations is responsible for designing, governing, and optimizing the end-to-end revenue engine across Sales, Marketing, Customer Success/Services, Partners, and Finance leveraging AI capabilities and tooling. This role ensures the business operates with clarity, consistency, and predictability by owning the operating model, governance frameworks, rhythm-of-business operating cadence, and cross functional alignment required to execute effectively. This leader partners closely with GTM executives, Business Operations Ops, Finance, and Strategy teams to drive scalable processes, forecasting accuracy, consistent funnel definitions, and operational rigor across the global sales organization.

Requirements

5+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, Sales Programs, or related roles.
Strong understanding of SaaS revenue processes, forecasting methodologies, pipeline management, and GTM motions.
Experience Leveraging AI and advanced analytics to improve forecasting, pipeline visibility, deal risk, and revenue predictability.
Comfort leveraging AI‑powered tools to improve productivity, reporting automation, decision support, or operating cadence effectiveness
Demonstrated ability to design and implement operating models, governance frameworks, and scalable processes.
Exceptional program management skills and experience owning recurring business cadences.
Strong analytical mindset with the ability to interpret trends and influence strategic decisions.
Excellent communication, stakeholder management, and executive-level presentation skills.
Familiarity with CRM (Salesforce), forecasting tools, and BI/reporting environments.

Nice To Haves

Experience in fast-growth SaaS or multi-segment GTM organizations.
Background working with Finance, Business Operations, or Corporate Strategy.
Exposure to booking policy, revenue recognition concepts, or deal governance.

Responsibilities

Define and document the end-to-end operating model spanning lead → opportunity → booking → billing → renewal.
Establish and maintain global governance frameworks including funnel definitions, stage criteria, forecasting methodology, and deal approval standards.
Partner with Sales, Finance, and Operations to ensure alignment with booking policies, forecasting rules, and revenue recognition requirements.
Drive consistency of operating norms across all regions, segments, and lines of business.
Contribute input to annual planning cycles (e.g., segmentation, capacity planning, territory models, quotas).
Drive the cross-functional operating cadence, including QBRs, MBRs, forecast calls, pipeline reviews, top deal reviews, and executive readouts.
Build templates, prereads, dashboards, and guidance for each meeting type.
Ensure operational readiness, scheduling, alignment, and best practice execution across all teams
Support the development and adoption of global forecasting methodologies and cadences.
Monitor pipeline health, conversion metrics, and performance against targets.
Identify risks, opportunities, and insights to support leadership decision-making.