Manager, Revenue Operations

ServiceTitan

About The Position

The Revenue Operations Manager role is an integral part of the GTM Strategy & Operations team, contributing to the development of special initiatives across ServiceTitan’s business segments. This individual will work daily alongside senior stakeholders, driving highly visible and critical strategic initiatives across the customer lifecycle. The role requires a well-rounded background, including analytic rigor, project management, and a mix of strategic and operational work. The manager will be able to quickly take day-to-day ownership of key strategic initiatives and their outcomes.

Requirements

5+ years of work experience in a combination of high growth tech companies and/or management consulting
Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments, etc.)
Ability to effectively manage multiple businesses across a variety of platforms and data sets
Ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities
Ability to distill complex issues into concrete action plans; manage execution; and drive results
Energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems
Knows how to balance getting the details right while still moving fast
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

Nice To Haves

Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred

Responsibilities

Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. top accounts outreach, pricing model, onboarding simplification)
Own high impact initiatives and drive from opportunity identification/strategic incubation to ongoing execution and iteration
Drive day-to-day operations, program management and strategic pivots for your initiatives
Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes
Support development of priorities, resource planning, goal setting for the Pro Max program (Annual/3 year planning)
Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
Great work is rewarded through Bonusly, peer-nominated awards, and more
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity