Manager, Revenue Operations

Johnson & Johnson Innovative Medicine • Warsaw, IN

20h • $102,000 - $177,100 • Hybrid

About The Position

The Manager, Revenue Operations leads the operational activities and team responsible for contract lifecycle, renewals, billing compliance, and analytics focused on return on capital investment for the Joint Reconstruction & VELYS Digital Surgery Platform (VHN & VRAS). This role partners closely with various Commercial teams including: Sales, Marketing, Contract Management, Legal/HCC, Demand Management, and Customer Service to ensure accurate contracting, timely renewals, and data-driven decision making. The manager owns process design, system integrity, performance reporting, and continuous improvement while mentoring staff and driving cross-functional alignment. As a member of Joint Reconstruction, Commercial Enablement, you’ll be at the heart of delivering an integrated, cross-functional recommendation that optimizes resources, drives compliance and creates value across the organization. You’ll focus on providing PMO style support to Compliance and asset management reporting. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Requirements

• A minimum education bachelor’s degree in Business, Marketing, Economics or Finance.
• A minimum 5 years’ experience in Medical Devices industry
• Strong business knowledge and acumen is required
• Fluent English
• Requires strong communication, organizational and analytical skills

Nice To Haves

• Health Care Compliance, Regulatory Affairs, and Compliance Experience in the Medical Device industry
• Ability to manage conflicts in an open and constructive manner
• Able to work effectively also under time pressure
• Proven track record in delivering results, self-starter and ability to manage complexity.
• Ability to work independently and in a detailed manner. Resilient and hands on
• Demonstrated PowerBI literacy

Responsibilities

• Lead and manage the team that monitors contact expirations, software renewals (VHN & VRAS, Kincise 2), and billing plans; ensure timely execution and escalation when required.
• Own end-to-end contracting and billing compliance for capital equipment across the VELYS portfolio in partnership with Sales Managers, Contract Management, HCC/Legal, Service & Repair, and Customer Service.
• Maintain and govern master contract and billing repositories for all VELYS products; ensure information is accurate, auditable, and available via PowerBI for stakeholders.
• Act as the primary compliance liaison for assigned transformation initiatives, ensuring early engagement and integration of compliance requirements into program planning and delivery.
• Proactively identify new insights to support business decisions and sales operation’s needs, including system enhancements, process improvements and other activities.
• Maintain VRAS and VHN SOP’s
• Ensure 100% compliance within our VELYS Digital Surgery Platform
• Produce, present the monthly summaries, and other executive-level reports to leadership; translate operational data into actionable insights and recommendations.
• Manage ad-hoc analytic projects and cross-functional programs that support business strategy and sales operations objectives.
• Partner with teams from Demand Management, Marketing and Sales to provide and evaluate recommendations for management of the existing fleet of assets.
• Drive continuous improvement initiatives — including system enhancements, SOP updates, and process redesigns — to increase efficiency, reduce errors, and improve customer experience.
• Develop and maintain KPI tracking for return on investment for existing and new assets.
• Act as the central liaison for reporting operations to solicit needs, prioritize initiatives, and align on next-up activities.
• Provide functional leadership: hire, develop, and mentor team members; facilitate knowledge transfer across departments and Operating Companies.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager