Manager, Revenue Cycle Continuous Improvement

Medical Service Company•Cleveland, OH

11h•Hybrid

About The Position

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are excited to announce that we are hiring for a full-time hybrid position . Work in our office location on Tuesdays, Wednesdays, and Thursdays , and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay, C ommissions, Auto & Mileage Reimbursement Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Manager, Revenue Cycle Continuous Improvement is responsible for leading modernization, technology activation, and process optimization across the revenue cycle. This role blends project leadership and operational redesign to ensure MSC successfully executes transformational initiatives that reduce manual touches, increase automation, strengthen documentation/qualification accuracy, and improve revenue capture at scale. This role does not manage transactional staff.

Requirements

5–10 years experience in project management, revenue cycle operations, transformation, process improvement, or related areas.
Proven ability to lead cross‑functional projects with measurable operational and financial impact.
Track record of implementing new technologies into the healthcare revenue cycle.
Strong analytical skills and comfort with dashboards, KPIs, and workflow data.
Ability to translate operational problems into structured solutions and technology requirements.
Demonstrated usage of AI to solve problems.

Nice To Haves

DME/HME experience
Exposure to systems like Brightree and/or similar platforms

Responsibilities

Transformation & Strategic Project Leadership Lead end‑to‑end project management for revenue‑cycle modernization initiatives, including new technologies, workflow redesign, and system enhancements.
Drive execution of multi‑department transformation roadmaps — ensuring timelines, milestones, dependencies, and adoption targets are met.
Technology Enablement & Innovation Identify opportunities to leverage technology, automation, and AI-driven tools to improve revenue realization, reduce manual effort, and surface missed billing opportunities.
Serve as a business owner for revenue-optimization use cases, ensuring technology investments are aligned to measurable outcomes.
Translate operational pain points into clear technology requirements and improvement initiatives.
Analytics, Reporting & Continuous Improvement Monitor and/or develop KPIs for continuous improvement initiatives
Utilize project management software/tools for continuous improvement initiatives.
Surface insights and trends to leadership with clear recommendations.
Lead targeted optimization initiatives to close identified gaps.