Manager, Returns, Gift Card, and Policy Abuse Strategy

The Home Depot • Atlanta, GA

3d • Onsite

About The Position

The Manager, Returns Fraud & Abuse Strategy will be responsible for analyzing emerging patterns and taking action on insights learned. This role will assist with setting abuse policy and strategy by designing new returns fraud and abuse prevention processes and improving existing ones. The manager will also manage the end-to-end implementation of new technology solutions, from business case development to final execution. Additionally, this position will manage cross-functional returns fraud & abuse projects, vendor partner relationships, and other ad hoc projects/analyses as requested by management. This position reports to the Senior Manager of Credit Services (Payments Fraud).

Requirements

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Bachelor's degree required
• 5 years of work experience
• 3+ years of previous leadership experience
• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Excellent written and verbal communication skills
• Ability to work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate fraud exposures
• Effective verbal and written communication skills
• Demonstrates initiative and personal drive in identifying and resolving issues related to the prevention, detection, investigation and awareness of fraud related matters
• Execution of day to day assignments and commitments
• Highly developed interpersonal/communication skills to build partnerships
• Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes.
• Has the ability to operate and drive improvements in ambiguous situations.

Nice To Haves

• MBA preferred
• Experience with big data analytics preferred
• Fraud investigation experience preferred

Responsibilities

• Liaise with field Loss Prevention, Loss Prevention Central Investigations Team, Corporate Security and HDCS's fraud department on investigation of known or suspected fraudulent and abusive acts (20%)
• Drive returns fraud and abuse awareness and process knowledge throughout The Home Depot through education, training, and executive updates. Network with outside loss prevention professionals to enhance THD returns fraud and abuse programs and identify industry trends (20%)
• Provide strategic guidance for and manage the relationship with third party solutions providers regarding all matters pertaining to the detection, prevention and investigation of fraudulent or abusive activity. Identify new returns fraud and abuse patterns / exposures and drive necessary changes to policy and procedure to prevent or minimize financial losses (30%)
• Lead short and long-term cross-functional projects to drive returns fraud and abuse mitigation through systemic and procedural measures (30%)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager