Manager, Retail Strategy & Analytics

CarMax•Richmond, VA

9d•Hybrid

About The Position

The Retail & Human Resources Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business and guide decisions impacting the workforce of more than 25,000 Associates. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores. Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values: Do the Right Thing, Put People First, Win Together, and Go for Greatness. Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation. There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Manager, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas: Web Strategy, Product Strategy, Customer Experience Center (CEC) Strategy, Sales Strategy, Business Operations Strategy, or Human Resources (HR) Strategy.

Requirements

Ability to consistently deliver at a high level on the responsibilities listed above.
A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
Four or more years of experience in an analytical or strategic role
Four-year undergraduate degree with strong academic performance
Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

Responsibilities

Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations
Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall vision and strategic plan
Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
Design & analyze tests to evaluate the effectiveness of changes to our products and operations