Manager - Retail Store Operations

Vodafoneidea • Baroda, MI

6d • Onsite

About The Position

Vodafone Idea Limited (VIL) is a leading telecom service provider in India, formed through a partnership between the Aditya Birla Group and Vodafone Group. VIL offers pan-India voice and data services across 2G, 3G, and 4G platforms. The company is dedicated to delivering exceptional customer experiences and contributing to a 'Digital India' by enabling connectivity and fostering a better future. VIL is actively developing its infrastructure with newer and smarter technologies to prepare its retail and enterprise customers for the future through innovative offerings accessible via digital channels and an extensive on-ground presence. The company is listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

VIL is committed to fostering a diverse and inclusive work environment where all employees feel valued, connected, and empowered. As an equal opportunity employer, VIL believes that diversity strengthens the company and encourages authenticity and a sense of belonging. The company's goal is to build and maintain a workforce that is diverse in experience and background, reflecting its core Values of Passion, Boldness, Trust, Speed, and Digital. VIL strives to be the 'First Choice' for prospective employees and ensures equal employment opportunities without discrimination based on various protected characteristics.

This specific role is for a Store Manager (M1 designation) within the Postpaid function, located in Gujarat. The Store Manager will have overall responsibility for all activities within a VIL store, including customer service, sales, and revenue targets for all products (postpaid and prepaid).

Requirements

• Graduate
• 2-5 years on role experience
• Good communication and convincing skills
• Customer handling
• Store handling
• Team handling skills
• Decision making and delivering results

Nice To Haves

• Telecom industry experience
• Retail industry experience

Responsibilities

• Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)
• Sales acquisition
• Customer Service
• Store management
• People management
• Marketing
• Store profitability
• HSW

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level