Manager, Retail Operations (Mat Leave Coverage)

BC Parks Foundation•Vancouver, BC

33d•CA$70,000 - CA$73,000•Hybrid

About The Position

The Manager, Retail Operations leads the day-to-day operation and performance of the Foundation’s retail environments, including permanent locations, pop up activations, and community events. This role is responsible for staffing, systems, financial performance, and operational planning, with a focus on reliable execution and sustainable growth. BC Parks Foundation is the official charitable partner and conservation financing mechanism to British Columbia’s world-class system of parks and indigenous protection. Our role is to build a diverse and active community of support. Our mission is to create the greatest system of parks and indigenous protected areas in the world. We value spark, greatness, respect and reciprocity. We are a charitable, purpose-driven organization passionate about enjoying and protecting nature in British Columbia. People who value spark, respect with caring, reciprocity, and greatness. A warm, positive, hard-working team who operate in a spirit of gratitude and celebration. Connected to a wide variety of community groups, First Nations, businesses, governments and other partners that we work with regularly.

Requirements

3-5 years experience in retail, merchandising operations, or site management
Post-secondary education in business, retail management, hospitality, or a relevant field or combination of experience and education
Experience leading teams and managing performance
Financial literacy and budget management experience
Experience with point-of-sale systems, inventory management, and reporting
Experience supporting pop ups, events, or temporary retail environments
Able to exercise strong operational judgement and follow through
Comfortable managing budgets, schedules, and logistics
Experienced with leading teams in customer facing environments
A clear communicator with sound problem solving skills
Detail oriented with the ability to manage multiple priorities

Nice To Haves

Preference may be given to qualified Indigenous candidates or those from or with experience of other diverse cultures (this includes learning and/or applying information and practices of your culture or that of another culture)
Those identifying as being part of groups which are underrepresented or facing barriers to the labour market are encouraged to apply

Responsibilities

Oversee retail operations across all Foundation locations, including permanent sites, pop ups, online and community events
Manage staffing, scheduling, inventory, finance, point of sale systems, and on-site logistics
Ensure retail and event environments meet operational, safety, accessibility, and brand standards
Lead operational planning and execution for new retail or experiential space launches
Partner with marketing and creative and marketing teams to align retail and event execution with campaign goals
Track performance across retail, e-commerce, pop ups, and events, applying insights to improve future execution
Develop and maintain repeatable operational playbooks for retail locations and temporary activations
Build, lead, and manage retail operations staff across locations and events
Hire, train, schedule, and manage performance with clear expectations and accountability
Support staff development through coaching, feedback, and performance management
Manage retail budgets, forecasts, and performance targets
Manage inventory levels, coordinating with the Finance team to maintain accurate stock records and appropriate insurance coverage
Monitor sales, margins, and labour costs
Identify operational efficiencies and revenue opportunities
Prepare clear performance metrics reporting
Support special projects as required to advance the Foundation’s priorities and overall mission
Manage relationships with vendors, suppliers, and service partners
Coordinate ordering, delivery schedules, and inventory planning
Ensure vendor performance meets quality, timing, and cost standards
Support planning and feasibility for new retail locations and experiential spaces
Collaborate on sponsored activations, partnerships, and community events
Track visitor and customer feedback to inform operational improvements