Manager Retail Operations (Must be Virginia Certified Pharmacy Tech)

Ayr Wellness•Richmond (Manchester), VA

23h•Onsite

About The Position

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90+ licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, Virginia, and Delaware. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. This role supports the Pharmacist General Manager in executing all daily dispensary operations, overseeing opening and closing procedures, ensuring operational readiness, and managing smooth execution of daily workflows including intake, order fulfillment, and patient flow. The Manager Retail Operations monitors store performance, maintains operational consistency, and ensures a high-quality, compliant patient experience. This role also involves sales floor leadership, inventory management, compliance support, operational scheduling, team leadership, cash handling, and facility maintenance.

Requirements

High school diploma or equivalent.
Current Virginia Pharmacy Technician Registration/License in good standing, or ability to obtain and maintain registration as required by Virginia law.
2+ years of retail, healthcare, or regulated operations experience.
Strong leadership or supervisory experience in a customer-facing environment.
Understanding of retail operations and customer service principles.

Nice To Haves

Bachelor’s preferred.
Preferred Cannabis dispensary experience.
Experience in regulated healthcare or pharmacy environment.
Knowledge of Virginia cannabis compliance regulations.
Inventory or retail operations management experience.

Responsibilities

Support the Pharmacist General Manager in executing all daily dispensary operations.
Oversee opening and closing procedures, ensuring operational readiness.
Ensure smooth execution of daily workflows including intake, order fulfillment, and patient flow.
Monitor store performance throughout the day and escalate issues to leadership as needed.
Maintain operational consistency across all retail touchpoints.
Ensure a high-quality, compliant patient experience at all times.
Support patient intake, check-in flow, and order management (online, curbside, in-store).
Monitor floor activity to ensure efficient service and minimal wait times.
Coach team members on patient interaction standards, communication, and service expectations.
Assist in resolving escalated patient concerns in partnership with leadership.
Supervise dispensary pharmacy techs and support staff during assigned shifts.
Ensure proper product knowledge execution and compliant product recommendations.
Maintain sales floor readiness, including cleanliness, merchandising, and product presentation.
Support leadership in driving key performance metrics.
Reinforce operational priorities and daily goals with frontline staff.
Support inventory control processes including receiving, stocking, and product movement.
Assist in ensuring accurate product availability on the sales floor.
Monitor product expiration dates and assist with rotation and organization.
Support vault-to-floor transfers and inventory reconciliation activities.
Escalate discrepancies or compliance concerns to PIC and Retail Leadership.
Ensure adherence to Virginia Cannabis Control Authority regulations and company SOPs.
Reinforce compliance standards with staff on the retail floor.
Support preparation for audits, inspections, and compliance checks.
Monitor adherence to patient verification, purchase limits, and dispensing procedures.
Immediately escalate any compliance concerns to the PIC.
Assist with implementing staffing schedules created by leadership.
Monitor daily staffing coverage and report gaps or inefficiencies.
Support timekeeping accuracy, break compliance, and labor execution.
Assist with time-off coordination and shift coverage as needed.
Support recruiting, interviewing, and hiring efforts to maintain appropriate staffing levels and support store talent strategy.
Provide on-the-floor coaching and real-time feedback to team members.
Support onboarding and training of new retail associates.
Reinforce company culture, service standards, and operational expectations.
Facilitate ongoing product knowledge and compliance training to ensure staff maintain strong understanding of product offerings and regulatory requirements.
Assist leadership in maintaining a positive, accountable, and engaged team environment.
Support development of retail team members through coaching, training, and leadership skill development.
Support performance management processes including coaching documentation, performance reviews, corrective action administration, and escalation of employee relations concerns to leadership and HR.
Foster an inclusive, engaged workplace culture through active communication, employee recognition, retention initiatives, and open-door leadership practices.
Maintain accurate documentation of coaching conversations, performance concerns, and operational issues in accordance with company policies and standards.
Assist with planning, coordination, and facilitation of team meetings, leadership meetings, and operational communications.
Support adherence to cash handling procedures and point-of-sale accuracy.
Support cash management activities including register audits, change fund management, till replenishment and cash accounting.
Ensure end-of-day reconciliation processes and daily reporting are submitted accurately and timely in adherence with standard operating procedures.
Escalate discrepancies or variances to leadership.
Ensure cleanliness, organization, and presentation standards are maintained.
Support opening/closing facility checklists.
Assist with safety and security procedures as directed by leadership.
Report maintenance or safety issues promptly.
Ensure invoices are submitted to the appropriate departments for processing.
Perform other duties permitted for pharmacy technicians under Virginia law and assigned by the Pharmacist General Manager.