Manager Retail Branch II - NEW LOCATION IN LACEY, WA!
About The Position
BECU is opening a new Financial Center in Lacey, WA and we’re looking for an experienced manager to lead the charge! This is a unique opportunity to establish a new team and improve the Lacey area's access to a member-owned, not-for-profit Credit Union where the financial needs of our members are our priority. The Manager Retail Branch II is responsible for the overall leadership and performance of their home Branch. You will be accountable for achieving sales and service goals, delivering outstanding member experiences, ensuring operational excellence, and fostering the professional development of your team members through coaching and mentoring. Your leadership will establish a service-focused culture, build quality partnerships within BECU and the local community, and drive membership, balance, and line of business growth for a mixed client base with a variety of needs. A level II Branch Manager leads a small to medium sized team, typically less than 12 team members.
Requirements
- Bachelor’s degree or equivalent related experience.
- Minimum three years of leadership experience required.
- Minimum four years of experience in a sales, retail, or banking environment.
Nice To Haves
- Experience leading a team of at least 4 direct reports.
- Financial institution experience preferred.
- Relationship development and marketing skills, with the ability to motivate and train staff in these areas.
- Training, mentoring, and sales skills.
- Ability to exercise confidentiality and discretionary judgment.
- Leadership and negotiation skills.
- Math skills, with a high degree of accuracy.
Responsibilities
- Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals.
- Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals.
- Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.
- Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.
- Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management.
- Ensure that all team members comply with policies, procedures, and Credit Union regulations.
- Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.
- Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
Benefits
- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
