Manager Restaurant @ DraftKings Sportsbook

TPC Network•Scottsdale, AZ

1d•Onsite

About The Position

The position will lead the operational oversight of the front of the house restaurant operations of the Food and Beverage department. Acting as a liaison between Club management, service staff, and members/guests, focusing on ensuring exceptional service levels through detailed training.

Requirements

High school diploma or equivalent education
Two to three additional years of hospitality management education or equivalent experience
Thorough knowledge of general business administration practices, state liquor and sanitation laws as applied to food and beverage service operational practices and procedures as would be acquired through at least four years of similar experience in progressively responsible positions
Prior supervisory experience required

Responsibilities

Supervise the service staff on the floor during all meal periods, ensuring food and service standards are maintained, maintaining reservation system, managing new staff orientation, and coaching and training new and existing staff
Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges
Ensure quantity levels of beverage products and maintain quality standards in production, services facilities, and to member/guest satisfaction
Assist service staff as needed in all areas of food and beverage
Maintain purchase order system, par-stock levels on food and beverage inventories, and implement and monitor ordering and receiving program to ensure proper quantity and price on all purchases. Assist with the monthly inventory system
Assist in implementing and monitoring internal controls for the Food & Beverage Department. Maintain responsibility for payroll for the food and beverage department and monitor policies, procedures and controls
Utilize Kronos timekeeping system to monitor and verify payroll for the Food & Beverage Department, including creating schedules and entering restrictions. Review the approaching overtime report on a daily basis and assign staff in such a manner that eliminates or reduces overtime
Manage the dining room to ensure member/guest satisfaction
Ensure that the Food & Beverage Director and/or General Manager are informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is not to be served
Operate within all guidelines, policies, standards, and constraints as set by PGA TOUR Golf Course Properties, Inc. and implement PGA TOUR Golf Course Properties, Inc. mandatory standards of operations as they relate to the food and beverage operations
Ensure that service procedures are adhered to as outlined in the TPC Brand Standards including that members/guests are greeted and seated promptly
Work with service staff and bartenders to develop daily, weekly and monthly cleaning schedule. Inspect all areas to ensure schedules are adhered to
Assist with expediting food and beverages as needed
Ensure end of shift point of sale procedures are consistently followed and that service checkouts are reviewed and approved
Ensure compliance with operating guidelines as it relates to the R.A.M. or TIPS programs, as well as operating within all State and Federal laws, rules and regulations, relating to the Alcohol, Cigarette, and Tobacco Division
Special projects or other duties as assigned