Manager, Restaurant

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

Under the direction of the Director – Restaurants, incumbent is responsible for directing the staff of the Beach Club restaurant/bar, pool deck service and cabana service. According to established standards provides maximum customer service and satisfaction while achieving financial goals.

Requirements

College Degree preferred.
Two (2) years in high volume full service restaurant, preferably one (1) to two (2) years in casino restaurant management.
Five (5) years food and beverage experience with at least three years in management preferred.
Proven track record in business management, purchasing and recordkeeping.
Knowledge of computer and software applications and proficiency in Microsoft Word and Excel required.
Must be familiar with financial data and cost control techniques.
Proven ability in developing budgets and business plans, writing documentation, procedures, and training programs required.
Project management experience (writing a project plan, measuring progress, delivering results) also required.
Must possess excellent verbal and written communication skills and have the ability to quickly and accurately perform mathematical computations.
Must have ability to compile, compute, and analyze pertinent data needed for reports, create written and financial reports and work with the POS systems.
Must be able to maneuver in all areas of the restaurants, including all food and beverage service and warehouse areas and to lift and carry up to twenty pounds.
Must be able to work at a fast pace and in stressful situations.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Identifies and defines business needs and implements solutions resulting in improvements to the operation of the restaurant, to the restaurant’s impact or interaction with guests and to the restaurant’s ability to reduce or contain costs and generate additional revenue.
Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
Assists with menu item changes based on product mix reviews and guest feedback.
Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
Assists in the management of the Pool attendant staff.
Institutes cost control procedures and standards of performance.
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties.
Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
Develops and implements operating standards as necessary.
Communicates with management, other departments, and designated personnel to address the needs of the POS system.
Acts immediately on all customer complaints to insure that a correction is made whenever possible.
Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
Comply with all internal policies and procedures.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Perform other duties as assigned.