Manager, Restaurant Operations

Brandywine Realty Trust•Philadelphia, PA

11h•Onsite

About The Position

The Restaurant Operations Manager is responsible for leading and overseeing all aspects of our multi-unit restaurant third party operations, ensuring operational excellence, profitability, and exceptional customer experience. This role provides strategic direction while ensuring consistent execution of brand standards, financial performance, and people development across all locations.

Requirements

5–10+ years in restaurant or multi-unit operations (depending on level)
Experience managing teams and driving financial results
Knowledge of POS systems, inventory tools, and restaurant technology
Ensure consistent, high-quality guest experiences
Monitor feedback, reviews, and service metrics
Resolve escalated customer issues
Ensure compliance with health, safety, and labor regulations
Maintain brand standards and operational consistency
Financial acumen (P&L, cost control, forecasting)
Operational excellence & process management
Customer-centric mindset
Analytical thinking & data-driven decision making
Change management & adaptability

Nice To Haves

Bachelor’s degree in hospitality, Business, or related field (preferred)

Responsibilities

Oversee daily and strategic operations across multiple restaurant locations to ensure smooth service delivery
Establish and enforce operational policies, procedures, and brand standards
Conduct regular site visits and operational audits to ensure quality, safety, and compliance
Own full P&L performance, including revenue growth, cost control, and profitability
In conjunction with our 3rd party operators, develop and manage budgets, forecasts, and operational plans
Analyze key performance metrics and implement improvements to drive efficiency and margin enhancements
Develop and execute operational strategies aligned with corporate goals
Identify opportunities for expansion, process improvements, and revenue growth
Partner with executive leadership to align our retail & food service operations with broader business objectives
Evaluate and where necessary improve our restaurant-level leadership teams
Build a high-performance service culture focused on accountability, service excellence and Brandywine standards
Ensure consistent delivery of high-quality food, service, and guest experience
Monitor customer feedback and implement service improvement initiatives
Maintain Brandywine brand integrity across all locations
Ensure compliance with all leases and manage agreement terms
Ensure compliance with all food safety, labor, and regulatory requirements
Oversee and approve operation budgets and P&L performance
Work with operations to develop strategies to increase revenue and profitability
Serve as Brandywine’s point of contact with our retail operations
Set performance expectations and build a strong service culture
Drive engagement, accountability, and retention