Manager-Resort Common Areas

Holiday Inn Club Vacations•Myrtle Beach, SC

19d•Onsite

About The Position

This position is responsible for managing and coordinating work activities of all common area staff. Direct daily operations and ensure compliance with policies and procedures are in conformance with specifications and established standards of all retail areas, sales areas, offices, pools, and common areas on the resort. The Common Area Manager will be directly responsible for all the common area personnel. Other duties include assigning common area work to team members, scheduling of staff, daily area inspections of both Sales and Resort Ops areas, ensuring internal customer requests are fulfilled in a timely manner to create a sense of urgency and importance to the experience for our owner and guests. This individual will participate in the hiring, training, evaluation, and direction of the common area staff. Additional responsibilities include ongoing training, coaching, and counseling. Ensure the staff’s commitment to maintaining service expectations through observation, communication and recognition. Responsible for staying within the parameters of the department’s budget through control of supplies, accurate inventory counts, scheduling and managing of overtime. Other activities include monitoring area cleans being performed and staff performance. The Common Area Manager will also work closely with Sales and Marketing to ensure that all areas and models are being cleaned daily to standard. Confer with other departments to coordinate and follow up on all customer related issues and work with Senior Management to improve guest satisfaction.

Requirements

High School diploma, GED or equivalent.
2 years’ experience in a leadership role (supervisory and above).
Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience.
Must maintain comprehensive knowledge of resort policies, procedures, and operations.
Ability to communicate relevant information to the staff on a consistent basis.
Display general computer skills for computer operation and firsthand familiarity with Microsoft Office software.
Must demonstrate ethically sound decisions and instill integrity and values in others.
Must possess a sincere dedication to provide an unsurpassed level of satisfaction.
Must demonstrate a commitment to the continuous development of his/her team.
Must manage one’s own time and the time of others efficiently.
Must have a high degree of judgment.
Must demonstrate strong verbal and written communication skills.
Must have strong organizational skills.
Must be flexible and adaptable.

Nice To Haves

College degree in related field a plus.
Experience in Team Cleaning concepts is a plus.
Bilingual a plus.

Responsibilities

Manage and coordinate work activities of all common area staff.
Direct daily operations and ensure compliance with policies and procedures.
Ensure all retail areas, sales areas, offices, pools, and common areas on the resort meet established standards.
Assign common area work to team members.
Schedule staff.
Conduct daily area inspections of both Sales and Resort Ops areas.
Ensure internal customer requests are fulfilled in a timely manner.
Participate in the hiring, training, evaluation, and direction of common area staff.
Provide ongoing training, coaching, and counseling to staff.
Ensure staff's commitment to maintaining service expectations.
Manage the department's budget through control of supplies, accurate inventory counts, scheduling, and managing overtime.
Monitor area cleans and staff performance.
Work closely with Sales and Marketing to ensure areas and models are cleaned daily to standard.
Confer with other departments to coordinate and follow up on customer-related issues.
Work with Senior Management to improve guest satisfaction.
Prepare and follow-through on work assignments for the staff.
Perform daily inspections of the facilities serviced, to include customer feedback.
Recognize and reward excellent performance.
Support hiring, placement, training, coaching, and department financial obligations.
Ensure that all behavioral standards meet and/or exceed expectations.