Manager, Resident Experience 3

Sodexo Careers•Las Cruces, NM

8d•Onsite

About The Position

Sodexo is seeking a Resident Experience Manager 3 (Associate Director of Residential Education) for New Mexico State University located in Las Cruces, NM. This is a full-time, professional leadership position managed by Sodexo Campus Services and embedded within NMSU’s Department of Housing and Residential Life. Reporting to the Director, this role is one of three Associate Directors who collectively manage the housing program. This specific Associate Director oversees and has ownership of the upper-class, family, veteran, non-traditional, and affiliate housing populations across campus. The Associate Director directly manages a team of professional, live-in Residence Directors and has indirect oversight of approximately 34 Resident Assistants and Resident Activities Planners. This position balances a student-first philosophy with Sodexo's operational standards, focusing heavily on facility partnerships, curriculum implementation, student conduct, and campus-wide collaboration. Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions, aiming to positively influence college students' well-being and create a healthy learning environment.

Requirements

Master’s degree in Higher Education Administration, Student Personnel, Counseling, Human Resources, Business Administration, or a closely related field; or an equivalent combination of education and supplementary professional experience.
Minimum of 5 years of progressive, full-time professional experience within university housing or residential life operations.
A proven track record of supervising staff and managing high-volume student staff engagement strategies.
Direct experience managing student conduct systems, handling emergency response, and navigating escalated parent or stakeholder concerns.
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years

Nice To Haves

Specific experience managing apartment-style, single-family, or non-traditional/family housing environments, including direct facilities tracking or occupancy transition management.
Experience working within public-private partnerships or contract-managed higher education environments.