Manager, Reseller Operations (Middle East, Türkiye & Africa)

Apple

About The Position

Apple is seeking a dynamic, experienced, and highly motivated Manager to lead the META (Middle-East, Türkiye and Africa) Reseller Operations. This role is crucial for ensuring operational and financial success by managing relationships with Reseller Partners (Telcos, Distributors, and Retailers) to ensure products are available at the right time and place. The position offers an exciting opportunity to grow and develop team and operational capabilities in key emerging markets. The ideal candidate will embrace market challenges, drive their team and cross-functional teams to innovate, and deliver improvements in supply chain execution, new product introductions, and fulfillment results. This role acts as the voice of META Sales teams and Channel partners to EMEIA Operations, ensuring regional priorities are understood and acted upon. Close partnership with the META Channel Sales team is essential for supporting key Sales goals for both direct and indirect Resellers.

Requirements

Experience working in a Retail, Logistics, Planning, Finance, or Operations environment within a fast-paced product industry.
Knowledge of product planning, demand forecasting, inventory management, and supply chain management.
Proven relationship management and influencing skills, with the ability to drive outcomes cross-functionally without formal authority.
Experience building and leading a team, supporting team members in their development.
Organizational skills to meet deadlines and maintain a solid management system to ensure the overall effectiveness of the team.
Analytical skills with the ability to evaluate, analyse, and present data to executive level.
Experience working across emerging markets or complex multi-country geographies within a supply chain or operations function.
Experience managing reseller or channel partner relationships within a direct or indirect sales environment.
Experience driving new partner onboarding and geographic expansion through cross-functional governance.
Experience identifying practical opportunities to optimize existing supply chain operations and develop new tools and processes.
A track record of innovation and continuous improvement within a supply chain or operations environment.
A Bachelor's or post-graduate degree in a relevant discipline; equivalent professional experience will be fully considered.

Responsibilities

Lead, develop, and mentor a team capable of meeting the agility and challenges of Apple's needs.
Continuously drive improvements in process, tools, and systems with the team.
Collaborate cross-functionally within EMEIA Operations to deliver high-quality results in support of META Channel partners.
Drive a management system for customers to ensure continued improvement in service levels, forecasting, demand planning, inventory assortment, and digital experience.
Drive new Partner onboarding in the region as well as Geo Expansion efforts through robust management systems and cross-functional governance.
Actively participate in new product introduction planning to ensure effective and timely product transitions.
Drive cross-functional reductions in time to market for new products across all META countries.
Lead team in identifying and implementing key projects that achieve targeted measurable benefits in planning optimization, customer fulfillment, sell-through maximization, and cost-saving initiatives.
Partner closely with SDM to optimize weekly channel sell-through.
Provide knowledgeable input to the demand forecasting process.
Ensure we show up with these partners as \"one Apple\".
Drive alignment in strategy per Partner / Country with Sales and Sales Finance.
Share analytics and drive clarity in focus areas for action with Sales.