Manager, Renewal Accounts
About The Position
We are seeking a strategic and execution-focused Manager, Renewal Accounts to lead a team of Renewal Account Managers across multiple experience levels, including Associate RAMs, RAMs, Senior RAMs, and Team Leads. This leader is accountable for renewal performance, forecast accuracy, team development, and consistent execution of Rapid7’s renewal motion. This role blends people leadership, commercial accountability, and operational rigor, ensuring the team delivers predictable retention outcomes while providing a high-quality customer renewal experience. The Manager, Renewal Accounts plays a critical role in Rapid7’s recurring revenue strategy by: Owning retention performance and renewal execution across their assigned segment Driving forecast accuracy, inspection discipline, and on-time deal closure Developing and scaling Renewal Account Managers into confident commercial owners Partnering cross-functionally to ensure alignment across Sales, Customer Success, Channel, Finance, and Operations
Requirements
- 6+ years of SaaS renewals, account management, or commercial ownership experience
- 2+ years of people leadership experience managing commercial or customer-facing teams
- Proven success driving retention, forecast accuracy, and renewal execution at scale
- Strong coaching, communication, and stakeholder management skills
- Advanced proficiency in Salesforce, Clari, and forecasting tools
- Strong analytical and operational mindset with a bias toward action and accountability
Nice To Haves
- Cybersecurity or enterprise SaaS experience preferred
Responsibilities
- Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads
- Set clear expectations for role execution, deal ownership, and renewal accountability
- Conduct regular one-on-ones, performance reviews, deal inspections, and coaching sessions
- Support career development, progression, and readiness for increased scope or leadership
- Own renewal outcomes and forecast accuracy for the team’s book of business
- Establish and enforce renewal inspection cadence, deal hygiene, and execution standards
- Guide teams through complex or at-risk renewals, escalations, and negotiations
- Ensure consistent application of renewal strategy, pricing, and policy governance
- Ensure accurate forecasting and documentation in Salesforce, Clari, and internal reporting tools
- Monitor renewal health, risk signals, and execution gaps across the team
- Partner with leadership to identify trends, systemic issues, and improvement opportunities
- Drive adherence to Rapid7’s renewal processes, timelines, and operating rhythms
- Partner closely with Sales, Customer Success, Channel, Finance, and Legal to deliver a unified renewal experience
- Align on account strategy, renewal risk mitigation, and expansion opportunities
- Represent the Renewal Account Management function in cross-functional discussions and initiatives
- Reinforce renewal playbooks, best practices, and execution frameworks
- Partner with leadership on enablement initiatives, tooling improvements, and process evolution
- Support Team Leads and Sr. RAMs in elevating execution standards across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
